Operations Manager (Rustenburg)

Pedros Chicken; Noordwes; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Pedros Chicken is seeking a Junior Operations Manager to implement an operations framework across South Africa, supporting profitability and brand growth. The role focuses on SOP adherence, quality control, and effective people management at allocated stores.

Requirements include franchise/corporate store experience, GAAP/Micros familiarity, advanced MS Office, and a minimum of two years in a related role, with a strong emphasis on customer service and operational excellence.

Qualifications

• Marketing/Business Administration background is required.
• Franchise/Corporate Store experience is required.
• GAAP / Micros experience is required.
• At least 2 years' experience as a Junior Operations Manager.
• MS Office advanced is required.

Responsibilities

• Implement Operations Management Framework across the organisation.
• Support and enable the sustainability and profitability of existing and potential stakeholders.
• Expand the scope, growth, and clientele of the brand.
• Ensure SOPs are maintained and followed to meet service standards.
• Manage operational issues at stores.
• Oversee quality control and compliance with SOP.
• Achieve sales and GP% targets.
• People management and development of subordinates.
• Handle all operational issues for allocated stores.
• Ensure quality and optimal SOP compliance.
• Set guidelines to manage turnover, food cost and expenses for profitability.
• Assist Franchise partners in troubleshooting.
• Attend to customer complaints and implement corrective action.
• Review weekly store reports.

Skills

Franchise store exp

Sales target drive

People management

Operations management

Education

Marketing/Business Administration

Tools

MS Office

Job description

DUTIES AND RESPONSIBILITIES:

1. Implement Operations Management Framework across the organisation
2. Support and enable the sustainability and profitability of existing and potential stakeholders
3. Expand the scope, growth, and clientele of the brand
4. Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards
5. Proven ability to manage operational issues at stores
6. Proven ability to manage quality control and compliance in line with SOP
7. Ability to achieve sales and GP% target
8. People management
9. Handling all operational issues for allocated stores
10. Ensuring quality and optimal compliance with SOP
11. Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability
12. Assisting Franchise partners in trouble shooting
13. Attending to customer complaints and implementing corrective action
14. Attending to weekly reports on stores
15. People Management - Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded
16. Coach and develop the team

REQUIREMENTS:

1. Marketing/Business Development /Business Administration
2. Franchise/Corporate Store experience
3. GAAP/ Micros experience
4. At least 2 years' experience as a Junior Operations Manager
5. MS Office (advanced)