Operation Manager (Mpumalanga)

Pedros Chicken; Mpumalanga; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Pedros Chicken in South Africa is seeking a Junior Operations Manager to implement an operations framework across stores, uphold SOPs and service standards, and drive profitability. You will lead store teams, handle issues, and support franchise partners in troubleshooting customers and store performance.

The role requires Marketing/Business Administration experience, franchise/corporate store exposure, GAAP/Micros familiarity, and advanced MS Office, with at least two years in a similar

Qualifications

• Marketing/Business Development or Business Administration experience required.
• Franchise/Corporate Store experience essential.
• MS Office (advanced) proficiency required.

Responsibilities

• Implement Operations Management Framework across the organisation.
• Support and enable sustainability and profitability of stakeholders.
• Expand the scope, growth, and clientele of the brand.
• Maintain and enforce SOPs to meet service standards.
• Manage operational issues at stores and ensure quality control.
• Achieve sales and GP% targets; manage costs and profitability.
• Lead and develop store teams; plan and control subordinates.
• Assist franchise partners in troubleshooting and customer complaint handling.
• Review weekly store reports and take corrective actions.

Skills

Marketing/Business Development/BSBA

Franchise/Corporate Store experience

MS Office (advanced)

Tools

GAAP experience

Micros POS system

Job description

DUTIES AND RESPONSIBILITIES:

1. Implement Operations Management Framework across the organisation
2. Support and enable the sustainability and profitability of existing and potential stakeholders
3. Expand the scope, growth, and clientele of the brand
4. Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards
5. Proven ability to manage operational issues at stores
6. Proven ability to manage quality control and compliance in line with SOP
7. Ability to achieve sales and GP% target
8. People management
9. Handling all operational issues for allocated stores
10. Ensuring quality and optimal compliance with SOP
11. Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability
12. Assisting Franchise partners in trouble shooting
13. Attending to customer complaints and implementing corrective action
14. Attending to weekly reports on stores
15. People Management - Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded
16. Coach and develop the team

REQUIREMENTS:

1. Marketing/Business Development /Business Administration
2. Franchise/Corporate Store experience
3. GAAP/ Micros experience
4. At least 2 years' experience as a Junior Operations Manager
5. MS Office (advanced)