National Operations Manager - Gauteng

Karen Tupper Recruitment; Gauteng; On-site; ZAR 850,000 - 1,150,000; Full time

Job summary

Karen Tupper Recruitment seeks an experienced Operations Head to supervise multi-region F&B/QSR stores. You will lead operations, manage budgets, and drive performance across corporate locations while ensuring HR, OHS, and safety standards are met.

The role requires strong leadership, travel within SA, and the ability to analyse store performance and implement improvements. A relevant degree is advantageous.

Qualifications

• 5-8 years' proven multi-site operational management experience in F&B or QSR.
• Strong leadership and people management experience.
• Excellent financial acumen: budgeting, cost control, and labour optimisation.

Responsibilities

• Lead and coordinate operations across regions and corporate stores.
• Mentor Area Managers, Trainers and Store Managers; drive performance.
• Monitor sales, budgets, labour costs and store profitability.

Skills

Leadership

Multi-site ops

Budgeting

Excel

OHS knowledge

English fluency

Education

Grade 12 or equivalent

Diploma/degree advantageous

Tools

MS Office

Oracle/Micros

Job description

Key Responsibilities:

• Lead and coordinate operations across multiple regions and corporate stores.
• Manage, mentor and hold Area Managers, Trainers and Store Managers accountable for performance.
• Monitor sales, budgets, labour, controllable costs and overall store profitability.
• Ensure compliance with HR, OHS, food safety and operational standards.
• Oversee store administration, audits, reporting, repairs and maintenance.
• Identify training needs and drive talent development and workforce planning.
• Conduct regular performance reviews and implement improvement plans.
• Collaborate with support, product development, training and marketing teams to ensure effective execution of operational and promotional initiatives.
• Analyse store and market performance and identify opportunities for growth and improved operational efficiency.
• Provide consolidated operational and financial reporting to the Head of Operations.

Requirements:

• SA Citizen
• Grade 12 or equivalent; a relevant degree or diploma is advantageous.
• 5-8 years' proven multi-site operational management experience within F&B or QSR.
• Strong leadership, people management and performance management experience.
• Excellent financial acumen, including budgeting, cost control and labour optimisation.
• Sound knowledge of OHS, food safety and employment legislation.
• Strong MS Office and intermediate-to-advanced Excel skills.
• Oracle or Micros back-office experience advantageous.
• Fluent in English, both written and verbal.
• Valid driver's licence, own reliable vehicle and willingness to travel within South Africa, including to the Cape Town Head Office.