Operations Manager Mr Price KwaZulu-Natal

Mr Price; Durban; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Mr Price KwaZulu-Natal is seeking an Operations Manager to lead and support Area Managers, driving regional performance while ensuring our stores deliver on brand, service and profitability.

The role requires retail leadership experience, strong commercial acumen, and willingness to travel within the region to optimise store operations and develop high-performing teams.”

Qualifications

• A tertiary qualification in Retail Management, Business Management, Commerce, Operations Management, or a related field is advantageous.
• Proven experience in an Operations Manager or Area Manager role within a similar-sized retail environment.
• Strong commercial acumen, with the ability to interpret data, identify opportunities, and make sound business decisions.
• A track record of leading teams to deliver results through coaching, development, and performance management.
• Strong analytical and problem‑solving capability, with the confidence to challenge the status quo and drive continuous improvement.
• Retail apparel experience will be highly advantageous.
• Willingness to travel regularly to stores within the region.

Responsibilities

• Lead, coach, and support a team of Area Managers to deliver strong operational performance across the region
• Drive sales performance by ensuring forecasts are set, executed, and achieved
• Manage regional budgets and controllable expenses to deliver profitability targets
• Ensure stores deliver an exceptional and consistent customer experience aligned to the Mr Price brand
• Oversee the implementation and compliance of store processes, standards, and operational controls across the region
• Use store insights, customer feedback, and market analysis to identify opportunities and provide relevant feedback to buying and planning teams
• Develop and empower regional support roles and store leadership teams through coaching, mentoring, and performance management
• Communicate key performance indicators regularly, ensuring teams remain informed, focused, and aligned
• Identify operational challenges and proactively implement cost-saving and efficiency improvements
• Monitor stock availability and markdown performance across the region, ensuring stock is balanced to maximize sales opportunities
• Ensure stores are optimally staffed to support service delivery, productivity, and cost efficiency

Skills

People leadership

Strategic planning

Retail operations

Budget management

Data analysis

Stakeholder management

Education

Tertiary qualification in Retail Management or related field

Equivalent retail leadership experience

Job description

Operations Manager Mr Price KwaZulu-Natal

Job Description

Are you a commercially driven retail leader with a passion for operational excellence, team development, and delivering exceptional customer experiences?

Mr Price, is looking for an Operations Manager to lead and support a team of Area Managers across the region. In this role, you’ll play a key part in driving operational performance, enabling store teams to succeed, and ensuring our stores consistently deliver on brand, service, and profitability.

This is an exciting opportunity for an experienced retail professional who thrives in a fast-paced environment, enjoys solving complex operational challenges, and is motivated by leading high-performing teams to achieve outstanding results.

Responsibilities

• Lead, coach, and support a team of Area Managers to deliver strong operational performance across the region
• Drive sales performance by ensuring forecasts are set, executed, and achieved
• Manage regional budgets and controllable expenses to deliver profitability targets
• Ensure stores deliver an exceptional and consistent customer experience aligned to the Mr Price brand
• Oversee the implementation and compliance of store processes, standards, and operational controls across the region
• Use store insights, customer feedback, and market analysis to identify opportunities and provide relevant feedback to buying and planning teams
• Develop and empower regional support roles and store leadership teams through coaching, mentoring, and performance management
• Communicate key performance indicators regularly, ensuring teams remain informed, focused, and aligned
• Identify operational challenges and proactively implement cost‑saving and efficiency improvements
• Monitor stock availability and markdown performance across the region, ensuring stock is balanced to maximize sales opportunities
• Ensure stores are optimally staffed to support service delivery, productivity, and cost efficiency

Qualifications

• A tertiary qualification in Retail Management, Business Management, Commerce, Operations Management, or a related field is advantageous. Equivalent retail leadership experience will also be considered.
• Proven experience in an Operations Manager or Area Manager role within a similar-sized retail environment
• Strong commercial acumen, with the ability to interpret data, identify opportunities, and make sound business decisions
• A track record of leading teams to deliver results through coaching, development, and performance management
• Strong analytical and problem‑solving capability, with the confidence to challenge the status quo and drive continuous improvement
• Retail apparel experience will be highly advantageous
• Willingness to travel regularly to stores within the region

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.