Store Manager Mr Price Groblersdal Mall

Mr Price Group; Groblersdal; On-site; ZAR 240,000 - 320,000; Full time

Job summary

Mr Price Group is seeking a Store Manager to lead daily operations and ensure the store meets its targets, customer service standards and brand expectations.

You will drive stock management, loss prevention, and visual standards while coaching a team to deliver strong sales results and a superior customer experience. A Grade 12 and relevant retail leadership experience are required, with a focus on budgeting and retail knowledge.

Qualifications

• Grade 12.
• 3 to 5 years' experience in a retail store management capacity.
• Knowledge on sales & service management.
• Budgeting knowledge.
• Business understanding of retail trade, brand, customer & product.

Responsibilities

• Lead and manage the daily store operations to meet targets, innovation initiatives, and customer service standards.
• Oversee stock receiving, unpacking, replenishment and stockroom housekeeping to prevent stock loss.
• Analyse sales and profitability reports to guide operational plans and optimize store performance.
• Drive training, coaching and development for the store team and manage performance per company policies.
• Implement head office innovations to enhance customer experience and in-store processes.

Skills

Stock management

Customer service

Leadership

Sales analysis

Education

Grade 12

Job description

Lead and manage the daily operations of your store to ensure that the overall objectives which include store targets, innovation initiatives, and customer service standards are met and exceeded.

Responsibilities

Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write offs, breakages, recalls and returns.
• Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness.
• Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.

Customer Experience Management:

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.

Leadership & Development:

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.
• Implement Innovation initiatives from Head Office to delight our customers and improve in-store processes.

Qualifications

• Grade 12.
• 3 to 5 years' experience in a retail store management capacity.
• Knowledge on sales & service management.
• Budgeting knowledge.
• Business understanding of retail trade, brand, customer & product.

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.