Operations Manager, Exports (Ushaka Cargo Terminal)

Access World; Durban; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Access World, Durban-based global warehousing and logistics provider, seeks an experienced Operations Manager to lead daily warehouse activities, drive safe and efficient handling of commodities, and ensure service levels across inbound and outbound logistics.

You will oversee Team Leaders, manage inventory, plan resources, and partner with clients to meet SLAs, while upholding Health and Safety standards and compliance.

Qualifications

• Diploma in Logistics, Supply Chain Management, Business Administration or related field (NQF Level 6).
• Bachelor's Degree in Logistics, Supply Chain Management or Business Administration (NQF Level 7).
• Minimum 5 years' experience in operations management within logistics, freight or supply chain environments.
• At least 3 years' experience supervising teams within warehouse or distribution environments.
• Experience handling commodities such as metals, bulk materials or general cargo.
• Experience in inventory management, stock control and warehouse management systems.
• Valid driver's license.

Responsibilities

• Oversee daily operations including receiving, storage and dispatch to ensure efficient and accurate service delivery.
• Coordinate Team Leaders and operational teams to align activities with business and client requirements.
• Manage inventory processes to ensure accurate stock levels and record integrity.
• Monitor stock movements, investigate discrepancies and implement corrective actions.
• Plan and schedule operational activities to optimise resources, workflow and productivity.
• Collaborate with supply chain stakeholders to meet client requirements and service level agreements (SLAs).
• Drive adherence to health and safety standards to maintain a safe working environment.
• Ensure compliance with operational procedures, company policies and regulatory requirements.
• Track and analyse operational performance metrics to identify gaps and improvement opportunities.
• Drive productivity and cost-efficiency initiatives to improve overall operational performance.
• Lead, coach and develop Team Leaders to deliver consistent, high-quality performance.
• Build a culture of accountability, teamwork and operational excellence.

Education

Diploma in Logistics, Supply Chain Management, Business Administration or related field (NQF Level 6)

Bachelor's Degree in Logistics, Supply Chain Management or Business Administration (NQF Level 7)

Job description

Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. We are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.

Reports to: Customer Service Head, Operations
Department: Operations
Location: Durban
Entity: Ushaka Cargo Terminal

Purposes of the position:

• Lead operations teams to deliver safe, efficient and accurate handling, storage and movement of commodities aligned to Access World operational standards
• Drive execution of warehouse activities to achieve productivity, cost efficiency and service delivery targets across inbound and outbound logistics
• Position operations as a key component of integrated supply chain solutions through effective resource utilisation and operational control

Key Responsibilities:

Operations Management

• Oversee daily operations including receiving, storage and dispatch to ensure efficient and accurate service delivery
• Coordinate Team Leaders and operational teams to align activities with business and client requirements

Inventory and Stock Control

• Manage inventory processes to ensure accurate stock levels and record integrity
• Monitor stock movements, investigate discrepancies and implement corrective actions

Operational Planning and Execution

• Plan and schedule operational activities to optimise resources, workflow and productivity
• Collaborate with supply chain stakeholders to meet client requirements and service level agreements (SLAs)

Health and Safety Compliance

• Drive adherence to health and safety standards to maintain a safe working environment
• Ensure compliance with operational procedures, company policies and regulatory requirements

Process Improvement

• Track and analyse operational performance metrics to identify gaps and improvement opportunities
• Drive productivity and cost-efficiency initiatives to improve overall operational performance

Performance Management

• Track and analyse operational performance metrics to identify gaps and improvement opportunities
• Drive productivity and cost-efficiency initiatives to improve overall operational performance

People Management

• Lead, coach and develop Team Leaders to deliver consistent, high-quality performance
• Build a culture of accountability, teamwork and operational excellence
• Diploma in Logistics, Supply Chain Management, Business Administration or a related field (NQF Level 6)
• Valid driver's license

Preferred Qualification:

Bachelor's Degree in Logistics, Supply Chain Management or Business Administration (NQF Level 7).

Experience Required:

• Minimum 5 years' experience in operations management within logistics, freight or supply chain environments
• At least 3 years' experience supervising teams within warehouse or distribution environments

Advantageous Experience:

• Experience handling commodities such as metals, bulk materials or general cargo
• Experience in inventory management, stock control and warehouse management systems

Exports, Operations, Operations Manager, Projects