Operations Manager - Cleaning Services

Placements24; LegKraal Gate; Hybrid; ZAR 700,000 - 1,100,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Performance bonuses

Career development

Job summary

Placements24 in Mahikeng, North West, seeks an experienced Operations Manager to oversee our cleaning services division. You will lead large teams, optimize service delivery, and drive profitability while ensuring client satisfaction.

This role requires strategic thinking, strong leadership, and hands-on budgeting. You will manage schedules, oversee safety, and partner with clients to grow the regional footprint.

Qualifications

• A Bachelor's degree in Business or Operations Management or related field.
• 5+ years experience in operations management, preferably in cleaning/facilities or service industries.
• Proven experience with managing large teams and P&L responsibilities.

Responsibilities

• Manage day-to-day operations of the cleaning services division, including staff scheduling and service delivery.
• Develop and implement operational strategies to enhance efficiency, quality, and profitability.
• Oversee regional budget management and financial targets.
• Lead and develop a team of supervisors and cleaning staff; foster a positive work environment.
• Ensure compliance with health, safety, and environmental regulations.
• Build and maintain strong client relationships and address concerns to ensure satisfaction.
• Monitor service quality through site inspections and client feedback.
• Oversee procurement and inventory of supplies and equipment.
• Identify opportunities for business development and service expansion within the region.

Skills

Leadership

Strategic planning

Budgeting & P&L

Operations management

Team management

Client relationship

Education

Bachelor's degree in Business/Operations

Tools

Budgeting tools

Job description

About the Role

Our client, a rapidly expanding provider of specialized cleaning and maintenance services, is seeking an experienced Operations Manager to oversee their operations in and around Mahikeng, North West. This managerial role demands a strategic thinker with a proven track record in managing large teams, optimizing service delivery, and ensuring client satisfaction. You will be responsible for the financial performance, operational efficiency, and growth of the cleaning services division within your region. The ideal candidate possesses strong leadership capabilities, excellent problem-solving skills, and a deep understanding of the cleaning industry's operational nuances. This is a key position with significant responsibility for business success.

Key Responsibilities

• Manage the day-to-day operations of the cleaning services division, including staff scheduling, resource allocation, and service delivery.
• Develop and implement operational strategies to enhance efficiency, quality, and profitability.
• Oversee budget management for the region, ensuring financial targets are met or exceeded.
• Lead, mentor, and develop a team of supervisors and cleaning staff, fostering a positive and productive work environment.
• Ensure compliance with all health, safety, and environmental regulations.
• Build and maintain strong relationships with clients, addressing concerns and ensuring high levels of satisfaction.
• Monitor service quality through regular site inspections and client feedback mechanisms.
• Manage inventory of supplies and equipment, optimizing procurement and usage.
• Identify opportunities for business development and service expansion within the region.

Requirements

• A Bachelor's degree in Business Management, Operations Management, or a related field.
• A minimum of 5 years of experience in operations management, preferably within the cleaning, facilities management, or service industry.
• Demonstrated experience in managing large teams and P&L responsibility.
• Strong understanding of cleaning technologies, methodologies, and industry best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in financial management, budgeting, and operational planning.
• Ability to analyze data, identify trends, and implement effective solutions.
• Strong problem-solving and decision-making skills.
• A valid driver's license and willingness to travel within the region.

Benefits

Our client offers a competitive salary package commensurate with experience, along with performance bonuses and a comprehensive benefits plan including medical aid and retirement fund. Employees will benefit from opportunities for career advancement, ongoing professional development, and the chance to lead a vital division within a growing company located in the strategic region of Mahikeng, North West. This role provides a significant opportunity to influence operational strategy and drive business growth.