Operations Manager

Kendrick Recruitment; Vaalwater; On-site; ZAR 446,000 - 513,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

Kendrick Recruitment is seeking an experienced Operations Manager to lead a luxury lodge in Vaalwater, Limpopo. The role requires hands-on leadership across all departments to deliver exceptional guest experiences and manage budgets.

The position offers a live-in arrangement and a monthly salary of R40,000, with responsibilities spanning front-of-house, F&B, housekeeping, maintenance and more. You will drive SOPs and staff performance while ensuring safety standards.

Qualifications

• Previous experience in an Operations Manager or senior lodge management position within a luxury hospitality environment.
• Strong understanding of all lodge operational departments.
• Excellent leadership and people management skills.
• Strong financial management, budgeting and administrative abilities.
• Exceptional organisational skills and attention to detail.
• Hands-on management approach with the ability to lead by example.
• Excellent communication and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• A genuine passion for hospitality and delivering exceptional guest experiences.

Responsibilities

• Oversee the daily operations of the lodge, ensuring smooth and efficient running across all departments.
• Manage and support departmental heads, ensuring operational standards are consistently maintained.
• Monitor guest satisfaction and ensure exceptional service delivery.
• Oversee front-of-house, housekeeping, food and beverage, maintenance and general lodge operations.
• Recruit, train, manage and motivate staff, promoting a positive and professional working environment.
• Monitor operational budgets, control costs and ensure effective resource management.
• Implement and maintain standard operating procedures across all departments.
• Handle guest complaints and operational challenges professionally and efficiently.
• Conduct regular inspections to ensure the lodge maintains excellent standards of presentation, cleanliness and service.
• Ensure compliance with health and safety regulations and company policies.
• Work closely with senior management to identify opportunities for operational improvements.
• Maintain strong relationships with suppliers and service providers.

Skills

Leadership

Financial management

Operations knowledge

Guest experience

Communication

Problem solving

Staff development

Multi-priority handling

Job description

Operations Manager | Luxury Lodge | Vaalwater, Limpopo

Salary: R40,000 per month | Live-in

Kendrick Recruitment is seeking an experienced, hands-on and highly organised Operations Manager to join a luxury lodge in Vaalwater, Limpopo. This is an exciting opportunity for a strong hospitality professional with a proven background in luxury lodge operations and the ability to oversee multiple departments while maintaining exceptional guest service standards.

The successful candidate will be responsible for the overall operational management of the property, ensuring that all departments function efficiently, staff are well managed and guests receive an exceptional experience throughout their stay.

Key Responsibilities:

• Oversee the daily operations of the lodge, ensuring smooth and efficient running across all departments.
  

• Manage and support departmental heads, ensuring operational standards are consistently maintained.
  

• Monitor guest satisfaction and ensure exceptional service delivery.
  

• Oversee front-of-house, housekeeping, food and beverage, maintenance and general lodge operations.
  

• Recruit, train, manage and motivate staff, promoting a positive and professional working environment.
  

• Monitor operational budgets, control costs and ensure effective resource management.
  

• Implement and maintain standard operating procedures across all departments.
  

• Handle guest complaints and operational challenges professionally and efficiently.
  

• Conduct regular inspections to ensure the lodge maintains excellent standards of presentation, cleanliness and service.
  

• Ensure compliance with health and safety regulations and company policies.
  

• Work closely with senior management to identify opportunities for operational improvements.
  

• Maintain strong relationships with suppliers and service providers.
  

Requirements:

• Previous experience in an Operations Manager or senior lodge management position within a luxury hospitality environment.
  

• Strong understanding of all lodge operational departments.
  

• Excellent leadership and people management skills.
  

• Strong financial management, budgeting and administrative abilities.
  

• Exceptional organisational skills and attention to detail.
  

• A hands-on management approach with the ability to lead by example.
  

• Excellent communication and problem-solving skills.
  

• Ability to work under pressure and manage multiple priorities.
  

• A genuine passion for hospitality and delivering exceptional guest experiences.
  

Salary: R40,000 per month, live-in.