Operations Manager

Kendrick Recruitment; Thabazimbi Local Municipality; On-site; ZAR 406,000 - 487,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

Kendrick Recruitment seeks an experienced Operations Manager for a luxury lodge in Vaalwater, Limpopo. You will oversee daily operations, manage departmental heads, and ensure outstanding guest experiences across all service areas.

The role requires a hands-on, detail-oriented leader with strong budgeting skills and a passion for hospitality excellence. Salary is R40,000 per month, with live-in accommodation provided.

Qualifications

• Proven experience in luxury lodge operations management.
• Strong leadership and people-management skills.
• Financial management, budgeting and administrative abilities.
• Excellent communication and problem-solving skills.
• Hands-on management style with ability to lead by example.

Responsibilities

• Oversee daily operations of the lodge across all departments.
• Manage and support departmental heads to maintain operational standards.
• Monitor guest satisfaction and ensure exceptional service delivery.
• Oversee front-of-house, housekeeping, food & beverage, maintenance and lodge operations.
• Recruit, train, manage and motivate staff to maintain a positive working environment.
• Monitor budgets, control costs and ensure efficient resource management.
• Implement and maintain standard operating procedures across departments.
• Handle guest complaints professionally and resolve issues promptly.
• Conduct regular inspections to maintain presentation, cleanliness and service standards.
• Ensure compliance with health and safety regulations and company policies.

Skills

Hospitality management

Leadership

Budgeting

Guest service

Communication

Job description

Operations Manager | Luxury Lodge | Vaalwater, Limpopo

Salary: R40,000 per month | Live-in

Kendrick Recruitment is seeking an experienced, hands-on and highly organised Operations Manager to join a luxury lodge in Vaalwater, Limpopo. This is an exciting opportunity for a strong hospitality professional with a proven background in luxury lodge operations and the ability to oversee multiple departments while maintaining exceptional guest service standards.

The successful candidate will be responsible for the overall operational management of the property, ensuring that all departments function efficiently, staff are well managed and guests receive an exceptional experience throughout their stay.

Key Responsibilities:

Oversee the daily operations of the lodge, ensuring smooth and efficient running across all departments.

Manage and support departmental heads, ensuring operational standards are consistently maintained.

Monitor guest satisfaction and ensure exceptional service delivery.

Oversee front-of-house, housekeeping, food and beverage, maintenance and general lodge operations.

Recruit, train, manage and motivate staff, promoting a positive and professional working environment.

Monitor operational budgets, control costs and ensure effective resource management.

Implement and maintain standard operating procedures across all departments.

Handle guest complaints and operational challenges professionally and efficiently.

Conduct regular inspections to ensure the lodge maintains excellent standards of presentation, cleanliness and service.

Ensure compliance with health and safety regulations and company policies.

Work closely with senior management to identify opportunities for operational improvements.

Maintain strong relationships with suppliers and service providers.

Requirements:

Previous experience in an Operations Manager or senior lodge management position within a luxury hospitality environment.

Strong understanding of all lodge operational departments.

Excellent leadership and people management skills.

Strong financial management, budgeting and administrative abilities.

Exceptional organisational skills and attention to detail.

A hands-on management approach with the ability to lead by example.

Excellent communication and problem-solving skills.

Ability to work under pressure and manage multiple priorities.

A genuine passion for hospitality and delivering exceptional guest experiences.

Salary: R40,000 per month, live-in.