Lodge Manager

Kendrick Recruitment; Makhanda; On-site; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

Kendrick Recruitment is seeking an experienced Lodge Manager in Grahamstown, Eastern Cape, to oversee daily operations of a private game reserve lodge.

The role requires strong hospitality leadership, hands-on oversight of all departments and a focus on delivering exceptional guest experiences in a luxury or remote setting.

Qualifications

• Previous experience in a Lodge Manager or senior hospitality management role.
• Experience overseeing daily lodge operations in a luxury or remote setting.
• Strong leadership and people-management skills.
• Excellent communication and interpersonal skills.
• Understanding of front-of-house, housekeeping, F&B and guest services.
• Good budgeting, cost control and stock management.
• Organisational skills in fast-paced environment.
• Hands-on approach with problem-solving abilities.
• Passion for hospitality and personalised guest experiences.
• Ability to work independently in a remote lodge environment.

Responsibilities

• Oversee the day-to-day operations of the lodge, ensuring that all departments function efficiently and professionally.
• Maintain exceptional guest service standards and ensure that guest expectations are consistently met and exceeded.
• Manage, motivate and develop staff, fostering a positive working environment and a strong team culture.
• Oversee front-of-house operations, housekeeping, food and beverage services and general guest relations.
• Handle guest enquiries, requests and complaints professionally and efficiently.
• Monitor operational costs, manage budgets and ensure effective stock control and resource management.
• Ensure that the lodge and its facilities are maintained to a high standard of cleanliness, presentation and functionality.
• Coordinate staff schedules, oversee daily duties and ensure that sufficient staffing levels are maintained.
• Implement and maintain operational procedures, ensuring consistency and efficiency across all departments.
• Work closely with relevant team members to coordinate guest activities, arrivals, departures and special requests.
• Ensure compliance with health and safety regulations, company procedures and hospitality industry standards.
• Assist with administrative duties, reporting and general operational planning.
• Identify opportunities to improve service delivery, operational efficiency and overall guest satisfaction.

Job description

Full time | Kendrick Recruitment | South Africa

Job Information

Lodge Management

DOE

City Grahamstad

State/Province Eastern Cape

5805

Job Description

Lodge Manager | Grahamstown | Private Game Reserve

Kendrick Recruitment is seeking an experienced and dedicated Lodge Manager to oversee the daily operations of a private game reserve in Grahamstown. The ideal candidate will have a strong background in hospitality management, excellent leadership abilities and a passion for delivering exceptional guest experiences in a luxury or remote lodge environment.

The successful candidate will be responsible for ensuring the smooth and efficient running of all lodge operations, maintaining high service standards and creating a welcoming and memorable experience for every guest. This role requires a hands‑on individual who can lead a team, manage operational requirements and ensure that all departments work together seamlessly.

Key Responsibilities

• Oversee the day‑to‑day operations of the lodge, ensuring that all departments function efficiently and professionally.


• Maintain exceptional guest service standards and ensure that guest expectations are consistently met and exceeded.


• Manage, motivate and develop staff, fostering a positive working environment and a strong team culture.


• Oversee front‑of‑house operations, housekeeping, food and beverage services and general guest relations.


• Handle guest enquiries, requests and complaints professionally and efficiently.


• Monitor operational costs, manage budgets and ensure effective stock control and resource management.


• Ensure that the lodge and its facilities are maintained to a high standard of cleanliness, presentation and functionality.


• Coordinate staff schedules, oversee daily duties and ensure that sufficient staffing levels are maintained.


• Implement and maintain operational procedures, ensuring consistency and efficiency across all departments.


• Work closely with relevant team members to coordinate guest activities, arrivals, departures and special requests.


• Ensure compliance with health and safety regulations, company procedures and hospitality industry standards.


• Assist with administrative duties, reporting and general operational planning.


• Identify opportunities to improve service delivery, operational efficiency and overall guest satisfaction.

Requirements

• Previous experience in a Lodge Manager, Assistant Lodge Manager or senior hospitality management position.


• Proven experience overseeing the daily operations of a lodge, boutique hotel or luxury hospitality establishment.


• Strong leadership and people‑management skills, with the ability to motivate and manage a diverse team.


• Excellent communication and interpersonal skills, with a professional and approachable manner.


• A strong understanding of front‑of‑house operations, housekeeping, food and beverage and guest services.


• Good financial and administrative skills, including budgeting, cost control and stock management.


• Exceptional organisational skills and the ability to manage multiple responsibilities in a fast‑paced environment.


• A proactive, hands‑on approach with strong problem‑solving and decision‑making abilities.


• A genuine passion for hospitality and delivering personalised guest experiences.


• The ability to work independently and adapt to the demands of a remote lodge environment.


• Flexibility to work shifts, weekends and public holidays as required by the operational needs of the lodge.

Salary: Negotiable, depending on experience.

Benefits: Live-in accommodation provided.

This is an excellent opportunity for a motivated hospitality professional who is passionate about lodge management and is looking to take ownership of operations within a private game reserve.