Operations Manager

Kendrick Recruitment; South Africa; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

Kendrick Recruitment is seeking an experienced Operations Manager for a private game reserve in the Sabi Sands. This live-in role oversees day-to-day operations, staffing, budgeting and guest satisfaction.

The ideal candidate has senior hospitality leadership experience and a hands-on, detail-oriented approach. Join a luxury property that demands excellence in service delivery, operational efficiency, and team cohesion.

Qualifications

• Previous experience in an Operations Manager or senior management role within a luxury lodge, hotel or private game reserve.
• Strong knowledge of lodge and hospitality operations.
• Proven leadership and people management skills.
• Excellent financial, budgeting and administrative abilities.
• Strong organisational and problem-solving skills.
• Exceptional communication and interpersonal skills.
• A hands-on management approach with excellent attention to detail.

Responsibilities

• Oversee the day-to-day operations of the reserve, ensuring all departments run efficiently.
• Manage and support departmental heads and operational teams.
• Maintain exceptional standards of service, hospitality and guest satisfaction.
• Monitor operational performance and ensure compliance with company procedures.
• Manage budgets, operational costs and resource allocation.
• Oversee staff recruitment, training, performance and development.
• Work closely with senior management to implement operational strategies.
• Ensure facilities, maintenance and general presentation are maintained to the highest standards.
• Handle guest feedback and resolve operational challenges professionally.
• Promote teamwork and maintain a positive working environment.

Skills

Operational leadership

People management

Budgeting & cost control

Hospitality operations

Guest service excellence

Job description

Operations Manager | Private Game Reserve | Sabi Sands, Mpumalanga

Salary: Negotiable depending on experience | Live-in

Kendrick Recruitment is seeking an experienced and highly organised Operations Manager to join an exclusive private game reserve in the Sabi Sands.

Key Responsibilities:

• Oversee the day-to-day operations of the reserve, ensuring all departments run efficiently.


• Manage and support departmental heads and operational teams.


• Maintain exceptional standards of service, hospitality and guest satisfaction.


• Monitor operational performance and ensure compliance with company procedures.


• Manage budgets, operational costs and resource allocation.


• Oversee staff recruitment, training, performance and development.


• Work closely with senior management to implement operational strategies.


• Ensure facilities, maintenance and general presentation are maintained to the highest standards.


• Handle guest feedback and resolve operational challenges professionally.


• Promote teamwork and maintain a positive working environment.

Requirements:

• Previous experience in an Operations Manager or senior management role within a luxury lodge, hotel or private game reserve.


• Strong knowledge of lodge and hospitality operations.


• Proven leadership and people management skills.


• Excellent financial, budgeting and administrative abilities.


• Strong organisational and problem-solving skills.


• Exceptional communication and interpersonal skills.


• A hands-on management approach with excellent attention to detail.


• Ability to work in a remote, live-in hospitality environment.

If you are an experienced hospitality professional looking for an exciting opportunity within an exclusive private game reserve, we would love to hear from you.