Operations Manager

Craven Cottage CC; Gauteng; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Craven Cottage CC is seeking an experienced Operations Manager/Rooms Division Manager for its ultra-luxury hospitality brand in South Africa. You will lead guest services, housekeeping, engineering, and rooms operations to deliver Michelin Key standards.

You will coach senior leaders, manage complex teams, and drive budgeting, forecasting, and strategic planning, ensuring impeccable governance and guest-centric service at every touchpoint.

Qualifications

• Grade 12 and a formal hospitality qualification are required.
• Minimum 2 years’ experience as an Operations Manager or Rooms Division Manager.
• Experience at a well-known international brand and ultra-luxury property is essential.
• Strong leadership, operational and commercial insight.
• Mastery of Rooms, Housekeeping, Engineering and Guest Services operations.

Responsibilities

• Curate and oversee guest experience from arrival to departure.
• Uphold Michelin Key standards and elevate service benchmarks.
• Inspire and guide department leaders to achieve operational brilliance and synergy.
• Safeguard elegance of rooms, public spaces, and facilities with detail.
• Champion guest recognition, VIP experiences, and bespoke service recovery.
• Drive operational productivity, cost discipline, and revenue optimisation.
• Contribute to budgeting, forecasting, and long-term business planning.
• Ensure governance, financial controls, and statutory obligations.
• Mentor teams to embody the spirit of ultra luxury hospitality.
• Represent Operations at executive forums.

Skills

Leadership

Operational management

Guest services

Budgeting / forecasting

Team management

Education

Grade 12

Hospitality qualification

Job description

Duties

• Curate and oversee every aspect of the guest experience, from arrival to departure, ensuring an atmosphere of refined ultra luxury
• Uphold Michelin Key standards and elevate service benchmarks beyond expectation
• Inspire and guide departmental leaders to achieve operational brilliance and collaborative synergy
• Safeguard the elegance of rooms, public spaces, and facilities with meticulous attention to detail
• Champion guest recognition, VIP experiences, and bespoke service recovery
• Drive operational productivity, cost discipline, and revenue optimisation
• Contribute to strategic budgeting, forecasting, and long‑term business planning
• Ensure compliance with governance, financial controls, and statutory obligations
• Cultivate, mentor, and empower teams to embody the spirit of ultra luxury hospitality
• Represent Operations at the highest level of executive forums

Requirements

• Grade 12
• A formal hospitality qualification
• Minimum of 2 years’ experience as an Operations Manager or Rooms Division Manager within a well‑known international brand
• Proven success as an Operations Manager / Director of Rooms / Senior Rooms Leader in an ultra‑luxury or Michelin Key property
• Inspirational leadership with sharp operational and commercial insight
• Mastery of Rooms, Housekeeping, Engineering, and Guest Services operations
• Experience managing complex teams and diverse departments
• Passion for guest centric excellence and bespoke service delivery
• South African citizen, or foreign national with permanent residency status