Group Operations Manager

Greys Recruitment; South Africa; On-site; ZAR 900,000 - 1,700,000; Full time

Job summary

Greys Recruitment is seeking an accomplished hospitality executive to oversee daily operations across Front Office, Housekeeping and F&B in multiple properties. You will manage budgets, drive profitability and ensure compliance with health, safety and licensing standards.

Applicants should have 3–7+ years in senior operations, a bachelor’s degree in a related field, and strong leadership and F&B knowledge. Travel to various locations and weekend work may be required.

Qualifications

• 3–7+ years in senior operations or general management within hospitality.
• Bachelor’s degree in hospitality management or related field.
• Strong financial budgeting, forecasting, and leadership abilities.

Responsibilities

• Oversee daily operations across Front Office, Housekeeping, F&B to ensure efficiency.
• Develop and manage budgets, control costs, and analyze P&L to improve profitability.
• Maintain brand standards, health and safety compliance across properties.
• Lead and evaluate General Managers and staff to drive engagement.
• Enhance guest experience through high-quality service and issue resolution.
• Collaborate with head office on strategic objectives and growth.
• Maintain exceptional F&B standards across all outlets and events.
• Ensure compliance with food safety, labour, and licensing regulations.

Skills

Financial acumen

Leadership

F&B knowledge

PMS proficiency

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Tools

PMS (Property Management Systems)

Job description

Key Responsibilities

• Operational Oversight: Manage daily operations across all departments (Front Office, Housekeeping, F&B) to ensure consistency and efficiency.
• Financial Performance: Develop and manage budgets, control costs, and analyze P&L statements to increase profitability.
• Quality Assurance: Maintain brand standards, compliance with health/safety regulations, and implement best practices across all properties.
• Team Leadership: Mentor, lead, and evaluate performance of General Managers and staff, driving employee engagement.
• Guest Experience: Drive high-quality customer service, monitor feedback, and resolve escalated guest issues.
• Strategic Planning: Collaborate with head office to support corporate objectives and drive company growth.
• Development and maintaining exceptional Food & Beverage standards across all restaurants, bars, lounges, banqueting, and room service operations.
• Ensure Company Compliance with food safety, health, labour, and liquor licensing regulations as well as other business licensing.

Requirements and Qualifications

• Experience: 3–7+ years in senior operations or general management within the hospitality industry.
• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Skills: Strong financial acumen (budgeting, forecasting), proficiency in PMS (Property Management Systems), strong F&B knowledge, and strong leadership skills.
• Competencies: Excellent communication, problem-solving, attention to detail, and ability to work under pressure.

Additional Requirements

• Ability to travel frequently to different locations.
• Willing to work weekends if and when needed.
• Sound knowledge of local labour legislation and health/safety standards.
• Strong proficiency in MS Office suite.