Assistant General Manager

Bright Placements (PTY) Ltd; Hermanus; On-site; ZAR 1,000,000 - 1,800,000; Full time

Job summary

Bright Placements (PTY) Ltd in Hermanus seeks a seasoned hotel operations leader to oversee a luxury property, ensuring exceptional guest experiences and strong financial performance across all departments.

The candidate should bring 5–8 years in luxury hospitality, 2–3 years in a senior management role, and a track record in 4- or 5-star environments, with proven leadership, budgeting, and guest-service excellence.

Qualifications

• Diploma or Degree in Hospitality Management, Hotel Management, Business Management, or a related field.
• 5–8 years' experience in luxury hospitality.
• 2–3 years' experience in a senior management role (e.g., Operations Manager, Rooms Division Manager, F&B Manager, or AGM).
• Experience in a 4-star or 5-star hotel is essential.
• Experience with international guests and luxury service standards is advantageous.

Skills

PMS knowledge

Budgeting

Revenue management

Leadership

Communication

Time management

Customer service

Microsoft Office

Labour law knowledge

Education

Diploma/ Degree in Hospitality Management

Tools

Opera PMS

Protel PMS

Job description

Minimum Qualifications

• Diploma or Degree in Hospitality Management, Hotel Management, Business Management, or a related field.

Experience

• Minimum 5–8 years' experience in luxury hospitality.
• At least 2–3 years' experience in a senior management role such as Operations Manager, Rooms Division Manager, Food & Beverage Manager, or Assistant General Manager.
• Previous experience within a 4-star or 5-star hotel is essential.
• Experience working with international guests and luxury service standards is highly advantageous.

Knowledge & Skills

• Strong understanding of all hotel operational departments.
• Excellent financial management and budgeting skills.
• Knowledge of revenue management principles.
• Experience with hotel Property Management Systems (PMS) such as Opera, Protel, or similar.
• Strong leadership and people management skills.
• Excellent conflict resolution and problem-solving abilities.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Computer proficiency, including Microsoft Office Suite.
• Knowledge of South African labour legislation and health and safety regulations.

Personal Attributes

• Professional and well-presented.
• Strong leadership presence with the ability to inspire teams.
• Exceptional customer service orientation.
• High level of integrity and accountability.
• Results-driven with excellent attention to detail.
• Calm and decisive under pressure.
• Flexible and adaptable in a fast‑paced environment.
• Passion for luxury hospitality and guest satisfaction.
• Strong business acumen and commercial awareness.

Working Conditions

• Based in Hermanus, Western Cape.
• Live-out position (unless otherwise specified).
• Flexible working hours, including weekends, evenings, and public holidays.
• May be required to work extended hours during peak trading periods.
• Frequent interaction with guests, staff, suppliers, and stakeholders.