General Manager

Craven Cottage CC; Wes-Kaap; On-site; ZAR 900,000 - 1,400,000; Full time

Job summary

Craven Cottage CC in the Western Cape seeks a General Manager to oversee daily property operations, drive guest satisfaction, and align with the brand's strategic objectives.

You will lead on-site teams, manage budgets, implement maintenance schedules, and deliver monthly and quarterly performance reviews to optimise profitability and service excellence.

Qualifications

• 7+ years hospitality experience with at least 2+ years in senior management.
• Familiarity with PMS, POS, and revenue management systems.
• Valid driver’s license and ability to work weekends.
• Strong financial literacy and commercial acumen.

Responsibilities

• Oversee day-to-day operations of assigned properties to ensure guest experiences and brand alignment.
• Manage property budgets and control expenses while identifying revenue opportunities.
• Lead and mentor on-site teams and develop staff capabilities.
• Prepare monthly property reports with compliance, financials, and guest metrics.
• Deliver quarterly operational reviews with risks and capital plans.

Skills

Leadership

Financial literacy

Guest service

Strategic thinking

Communication

People development

Stakeholder engagement

Education

Diploma in Hospitality Management

Degree in Business Administration

Tools

PMS (Property Management System)

POS (Point of Sale)

Revenue management systems

Job description

Duties:

• Accountable for overseeing the day-to-day operations of assigned properties, ensuring exceptional guest experiences, property performance and alignment with the brands strategic objectives.
• Implement operational strategies that align with company's goals, ensuring optimal property performance and guest satisfaction.
• Foster a culture of excellence, teamwork and innovation among on-site teams.
• Manage property-level budgets, controlling expenses while identifying revenue-generating opportunities.
• Support the achievement of free cash flow targets by optimising resources and managing costs.
• Manage the daily operations of assigned properties, including check-ins, housekeeping, maintenance and common area management.
• Ensure compliance with all regulatory requirements and the group's operational standards.
• Develop and execute preventative maintenance schedules to minimise downtime and complaints.
• Lead, mentor, and evaluate operational staff, fostering a culture of accountability, teamwork, and continuous improvement.
• Implement training programs to enhance staff capabilities, focusing on service excellence and problem-solving.
• Build relationships with building managers, contractors and local businesses to enhance operational efficiency and guest experiences.
• Manage budgets, negotiate vendor contracts and identify areas for improvement without compromising quality or service standards.
• Foster a decentralised decision-making culture and embed an Owner-Operator mindset within the team to encourage proactive problem-solving and accountability.

Reporting & Meetings:

The General Manager must ensure accurate and timely reporting to inform operational decisions and support property performance improvements.

Monthly Property Report:

• Provide a detailed property level operations report covering compliance checks, financial performance, guest satisfaction metrics and staff productivity.
• Identify areas of improvement across the property, team etc.

Quarterly Operational Review:

• Deliver a comprehensive review of property performance, highlighting achievements, risks and adjustments needed.
• Include forward-looking plans to address operational challenges and capitalise on opportunities.

Requirements:

• Grade 12
• Diploma or Degree in Hospitality Management or Business Administration
• A minimum 7+ years of hospitality experience with at least 2+ years’ experience in Senior Management
• Familiarity with PMS, POS, and revenue management systems
• Valid driver’s license and ability to work flexible hours, including weekends
• Strategic thinking with hands-on operational ability
• Strong financial literacy and commercial acumen
• Guest-centric mindset with luxury service orientation
• Leadership, motivation, and people development skills
• Calm and solution-driven under pressure
• Excellent verbal and written communication
• High emotional intelligence and stakeholder engagement capability