Operations Coordinator (Job ID: MONMIC1EAR)

Insideoutva; South Africa; Remote; ZAR 335,000 - 372,000; Full time

Job summary

Insideoutva seeks an ambitious Operations Coordinator to own, optimize, and scale core business infrastructure. This full-time role requires AI fluency (Claude) and deep Google Workspace experience to design SOPs, dashboards, and scalable processes for a 12+ remote team.

You will audit workflows, build automation, and collaborate with leadership on expansion while handling sensitive legal/financial data. English only during shifts.

Qualifications

• AI expertise with Claude and structured prompting.
• Deep fluency in Google Workspace to design SOPs, dashboards and automation.
• Strong operations mindset to document, optimize and eliminate redundancy.
• Excellent English communication and discretion with sensitive data.

Responsibilities

• Audit, optimize & automate workflows using AI; own bottlenecks like onboarding, timekeeping, invoicing and payroll.
• Improve cross-team collaboration and design executive dashboards for visibility across 12+ remote professionals.
• Manage client-facing dashboards, onboarding, and support marketing logistics for new subscription packaging.

Skills

Claude specialist

Google Workspace

Operations mindset

Proactive execution

Job description

Exciting Remote Opportunity! We're Hiring an Operations Coordinator!

Are you an ambitious, AI-fluent Operations Coordinator whose mission is to own, optimize, and scale core business infrastructure? We are seeking a full-time Operations Coordinator based in LATAM / PH / South Africa to audit existing workflows and leverage advanced AI tools to build robust operational systems for an innovative professional services firm!

C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift.

Job Details at a Glance

• Job Title: Operations Coordinator

• Job ID: MONMIC1EAR

• Industry: Professional Services / Legal

• Location: LATAM / PH / South Africa

• Job Status: Full Time (100% dedicated commitment required)

• Work Schedule: Monday to Friday, 8:00am to 5:00pm - Flexible (EST), Minimum 4 hours daily overlap

• Salary: $1800 to $2000 per month

• Target Start Date: ASAP

PLEASE NOTE

We have a strict zero-tolerance policy for dual employment or misrepresenting experience. You must be 100% dedicated exclusively to this role.

About the Client

Our client is an innovative, modular professional services firm providing on-demand legal, HR, and finance departments in a box for high-growth startups and scaling businesses. Founded in Silicon Valley and operating fully virtual since 2017, they combine deep C-suite executive expertise with lean, modern operations. They treat their clients as true business partners and focus heavily on delivering complete customer delight.

About the Role

We are seeking an ambitious, highly organized, and AI-fluent Operations Coordinator on behalf of our client. This individual will own, optimize, and scale the firm's core business infrastructure and help with long-term growth. This is not a traditional administrative role—the client is looking for an analytical, proactive operational self-starter who can take direction from executive leadership, audit existing workflows, build robust Standard Operating Procedures (SOPs), leverage advanced AI tools (specifically Claude), and ultimately transition into owning end-to-end operations.

Key Responsibilities

• Audit, Optimization & AI Automation: Map out and streamline existing workflows, build systemized SOPs, and implement advanced AI (Claude) to optimize daily administrative tasks. Take complete ownership of key internal bottlenecks like onboarding, timekeeping, invoicing, and payroll.

• Internal Collaboration & Visibility: Improve cross-team collaboration for 12+ remote professionals, design tier-1 executive dashboards, prevent bottlenecks before they impact delivery, configure secure Google Drive matter segregation, and organize a template repository for AI integration.

• Customer Experience & Expansion Support: Manage smooth customer-facing dashboards for high visibility on open matters, ensure seamless client onboarding, and assist leadership with marketing logistics and brand kit implementation (using Claude Design) for new subscription service packaging.

Qualifications & Skills

Core Requirements

• AI Expertise (Claude Specialist): Advanced experience using Claude, including structured prompting, using Claude as a thinking partner for problem-solving, and utilizing features like Claude Design/App Creation.

• Tech Ecosystem Mastery: Deep fluency in Google Workspace (Docs, Sheets, Drive, Meet). High technical autonomy to troubleshoot independently via AI tools.

• Operations & Systems Mindset: Natural instinct to document, build SOPs, optimize inefficient tasks, and eliminate redundancy.

• Proactive Execution & Communication: High level of ownership with an ability to anticipate needs and work without micromanagement. Exceptional verbal and written English skills with absolute discretion for handling sensitive legal/financial data.

Preferred Pluses

• Growth Mindset: A strong desire to scale with the company and eventually transition into owning end-to-end operations for the firm.

• Startup Agility: Comfort working in a lean, fully virtual, and fast-paced professional services environment serving high-growth startups.