Virtual Inside Sales & Operations Coordinator

InsideOut; South Africa; Remote; ZAR 864,000 - 1,263,000; Full time

Job summary

InsideOut is seeking a Virtual Inside Sales & Operations Coordinator to act as the administrative anchor and primary customer service contact for a US moving partner. You will handle inbound inquiries, input leads into SmartMoving CRM, and support leadership with AI-assisted estimates.

You will work US-Pacific hours from a remote home office, must speak pristine English, and be comfortable learning Google Workspace tools and CRM software. Training provided.

Qualifications

• Excellent spoken and written English with a warm phone presence.
• Strong customer service orientation with a professional phone manner.
• Willingness to learn SmartMoving CRM and Google tools.
• Ability to manage lead flow and admin tasks with minimal supervision.
• Reliable home office setup with US-hours internet.

Responsibilities

• Handle daily customer intake for inbound leads.
• Enter lead details into SmartMoving CRM.
• Host video walkthroughs with customers.
• Support leadership with AI-assisted data capture.
• Coordinate backend logistics like permits and equipment rental.

Skills

English communication

Customer service

Technical aptitude

Adaptability

Remote work setup

Tools

SmartMoving CRM

Google Sheets

Google Workspace

Job description

Exciting Remote Opportunity! We're Hiring a Virtual Inside Sales & Operations Coordinator!

Are you an organized, customer-focused professional with a warm phone presence? We are looking for a Virtual Inside Sales & Operations Coordinator to serve as the administrative anchor and primary customer service representative for a highly rated US moving company!

IMPORTANT - Watch this quick Loom video on how to get hired: https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift.

Job Details at a Glance

• Job Title: Virtual Inside Sales & Operations Coordinator
• Job ID: CIRRIC1
• Location: LATAM / South Africa
• Job Status: Full Time
• Work Schedule: Monday, Tuesday, Wednesday, Friday: 1:00 PM – 7:30 PM Pacific Time | Saturday: 8:00 AM – 3:30 PM Pacific Time (Days off: Thursday, Sunday)
• Target Start Date: ASAP

About the Client

Our client is a hyper-local, highly rated moving company in the United States dedicated to delivering seamless, reliable, and stress-free relocation experiences. Built on high standards of communication and customer care, they pride themselves on maintaining a strong local reputation. The executive leadership team is deeply committed to team development and will be directly involved in providing hands‑on training, onboarding, and ongoing support for this role.

About the Role

As a Virtual Inside Sales & Operations Coordinator, you will serve as the primary administrative anchor, customer service representative, and operational backup for leadership. Your main goal is to handle daily customer intake, filter incoming inquiries, assist with virtual home walkthroughs, manage administrative logistics, and ensure leadership only handles high-priority tasks.

This is not a high-volume cold-calling or aggressive sales role. You will interact with warm inbound leads, conduct phone intake using established questionnaires, assist with AI‑powered virtual estimates, and ensure smooth backend operational support.

• Rapidly handle warm inbound phone calls, emails, and online inquiries.
• Filter out routine tasks and prioritize urgent items for management review.

Customer Intake & Information Gathering

• Perform phone outreach for smaller jobs using an established question checklist to gather essential moving details and project specifications.
• Transfer lead details received via phone or email into the primary CRM platform (SmartMoving).
• Host face‑to‑face video walkthrough sessions with customers as they walk through their homes.
• Act as a welcoming, professional face while integrated AI tools automatically capture room data and report to leadership.
• Coordinate backend logistics, including securing municipal parking permits, scheduling equipment rentals, and updating customer records.

Quoting & Booking (Secondary / Training-Based)

• Learn company pricing structures to assist with quoting and booking moves when leadership is out of office or in meetings.

Qualifications & Skills

• Communication (Strict Non‑Negotiable): Exceptional spoken and written English with a minimal accent and a warm, clear, professional phone presence.
• Customer Service Focus: Strong customer service orientation with a helpful, reassuring, and articulate phone manner.
• Technical Aptitude: Willingness to learn SmartMoving CRM software (user-friendly and fully trainable). Familiarity with Google Sheets and Google Workspace tools.
• Adaptability & Judgment: Ability to learn business priorities over time to effectively manage lead flow and administrative tasks without close supervision.
• Home Office Setup: Dependable US‑hours internet connection, reliable hardware, and a quiet, professional remote workspace.