Operation Manager

Hire Resolve – Top Recruitment Agency; Yzerfontein; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Hire Resolve – Top Recruitment Agency in Yzerfontein, Western Cape seeks an experienced Operations Manager to lead hospitality and event teams. You will oversee daily operations, manage budgets, improve guest experiences, and drive revenue growth while maintaining safety and service quality.

You will mentor staff across kitchen, bar, reception, and cleaning, coordinate with event managers, and ensure flawless execution of functions in a busy venue.

Qualifications

• Proven leadership experience in hospitality or event management.
• Strong organizational and multitasking skills.
• Excellent interpersonal and communication skills with guest focus.
• Financial acumen, with experience managing budgets and expenses.
• Ability to lead and inspire a diverse team and foster accountability.
• Flexibility to work weekends and evenings.

Responsibilities

• Oversee and support the event manager, part-time marketing manager, receptionist, and operational teams (kitchen, bar, and cleaning staff).
• Foster a collaborative, motivated, and customer-focused team culture.
• Manage team schedules, recruitment, training, and performance evaluations.
• Oversee daily operations, ensuring smooth functioning across all departments.
• Maintain high standards of cleanliness, safety, and guest satisfaction.
• Manage vendor and supplier relationships to ensure consistent quality and service.
• Work closely with the event manager to ensure flawless execution of events.
• Address guest inquiries and resolve issues promptly and professionally.
• Assist with event planning and logistics as needed.
• Manage budgets, track expenses, and ensure cost-effective operations.
• Report on financial performance, identifying areas for improvement.
• Collaborate with the owner to develop strategies to grow revenue streams.
• Identify opportunities for business growth and enhanced guest experiences.
• Ensure the venue and its facilities are well-maintained and fully operational.
• Address maintenance issues promptly to uphold the venue’s aesthetic and functional standards.

Skills

Leadership

Event management

Hospitality operations

Budgeting

Staff management

Customer service

Vendor management

Tools

MS Office

Job description

Hire Resolves client is looking for a Operation Manager to join their team in Yzerfontein, Cape Town.

Responsibilities:

• Oversee and support the event manager, part-time marketing manager, receptionist, and operational teams (kitchen, bar, and cleaning staff).


• Foster a collaborative, motivated, and customer-focused team culture.


• Manage team schedules, recruitment, training, and performance evaluations.


• Oversee daily operations, ensuring smooth functioning across all departments.


• Maintain high standards of cleanliness, safety, and guest satisfaction.


• Manage vendor and supplier relationships to ensure consistent quality and service.


• Work closely with the event manager to ensure flawless execution of events.


• Address guest inquiries and resolve issues promptly and professionally.


• Assist with event planning and logistics as needed.


• Manage budgets, track expenses, and ensure cost-effective operations.


• Report on financial performance, identifying areas for improvement.


• Collaborate with the owner to develop strategies to grow revenue streams.


• Identify opportunities for business growth and enhanced guest experiences.


• Ensure the venue and its facilities are well-maintained and fully operational.


• Address maintenance issues promptly to uphold the venue’s aesthetic and functional
  standards.

Requirements:

• Proven experience in hospitality, event management, or a similar leadership role.


• Strong organizational and multitasking skills.


• Excellent interpersonal and communication skills, with a passion for guest service.


• Financial acumen, with experience managing budgets and expenses.


• Ability to lead and inspire a diverse team, fostering collaboration and accountability.


• Flexibility to adapt to a dynamic environment and work varied hours, including weekends and evenings.