Onsite Support Specialist

hitachi; South Africa; On-site; ZAR 320,000 - 520,000; Full time

Job summary

Hitachi Energy South Africa (Pty) Ltd invites applications for an OSS Specialist to provide desk-side IT support, addressing issues with users and collaborating across IT teams. You will be the primary interface between users and IT functions, ensuring high-quality service delivery.

The role requires 3-5 years of IT support experience, a formal IT qualification, and strong English and local language communication.

Qualifications

• Degree, diploma, or other formal qualification in Information Technology from an accredited institution.
• 3-5 years of relevant IT support experience is expected.
• Strong verbal and written communication skills in English and the local language.

Responsibilities

• Provide Desk-Side Support to IT users and resolve incidents.
• Ensure devices are delivered fully configured and ready to use.
• Offer guidance and ad hoc training on common IT issues and self-service tools.
• Manage hardware inventory and CMDB records; perform stock checks.
• Coordinate device transportation and relocation with approved logistics.
• Handle warranty claims and repairs with OEM vendors.
• Identify risks affecting OSS services and report them.
• Support end users in meeting rooms and collaboration spaces.
• Coordinate with third-party technicians onsite and monitor infrastructure.

Skills

IT support experience

Communication skills

English fluency

Independent worker

Education

Degree/diploma in Information Technology

Job description

Location: Modderfontein, Gauteng, South Africa

Job ID: R0145400

Date Posted: 2026-10-19

Company Name: HITACHI ENERGY SOUTH AFRICA (PTY) LTD

Profession (Job Category): IT, Telecom & Internet

Job Schedule: Full time

Remote: No

The Opportunity

As an OSS Specialist, you will provide Desk-Side Support to IT users, addressing technical issues that require in-person assistance. This role involves collaborating with multiple IT support teams to resolve incidents and ensure a high-quality user experience. You will serve as a key representative of the IT organization, acting as the primary interface between users and various IT functions.

How You Will Make an Impact

• Diagnose and resolve IT-related issues effectively and efficiently.


• Ensure computers and devices are delivered to users in a fully configured and ready-to-use condition.


• Provide guidance and ad hoc training on common IT issues and self-service tools.


• Manage the physical inventory of devices and accessories, including maintaining accurate records in the Configuration Management Database (CMDB).


• Perform regular hardware inventory audits and stock checks.


• Coordinate device transportation and relocation through approved logistics providers.


• Manage warranty claims and repair processes in collaboration with Original Equipment Manufacturer (OEM) vendors.


• Identify and report risks that may impact the quality or continuity of OSS services.


• Support end users by maintaining and troubleshooting IT equipment and software in meeting rooms and collaboration spaces.


• Coordinate and assist third-party technicians during onsite activities.


• Conduct routine inspections of computer rooms, including monitoring environmental conditions, cabling, equipment functionality, and related infrastructure.


• Adhere to OSS governance requirements, including escalation procedures, meetings, and service management processes.


• Follow OSS Runbooks, Standard Operating Procedures (SOPs), and knowledge articles to ensure consistent service delivery.


• Recommend equipment enhancements and process improvements that drive operational efficiency and user satisfaction, particularly within manufacturing or factory environments where applicable.


• Support process engineering and maintenance activities related to non-standard IT hardware, specialized systems, production equipment, and machine control technologies, where applicable.


• Assist with the setup, deployment, and maintenance of hardware and software solutions, where applicable.

Your Background

• Degree, diploma, or other formal qualification in Information Technology from an accredited institution, or completion of a recognized IT apprenticeship program.


• 3-5 years of relevant IT support experience.


• Strong verbal and written communication skills, with the ability to effectively engage with both technical and non-technical audiences in English and the local language.


• Demonstrated proactive, customer-focused, and solution-oriented approach.


• Ability to work independently, prioritize tasks effectively, and take ownership of responsibilities.


• Legal authorization to work in the specified location. Employer-sponsored work visa support is not available for this position, either now or in the future.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles - particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions - additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhance