Onsite Support Specialist

Hitachi Automotive Systems Americas, Inc.; Sandton; On-site; ZAR 350,000 - 550,000; Full time

Job summary

The OSS Specialist at Hitachi Energy South Africa (PTY) LTD provides desk-side IT support to users, addressing incidents that require in-person assistance and ensuring devices are ready for use in a dynamic manufacturing environment.

You will collaborate with multiple IT teams, manage device inventories via the CMDB, coordinate onsite activities, and contribute to service improvements and governance within the OSS function.

Qualifications

• 3-5 years of relevant IT support experience.
• Strong verbal and written communication skills in English and local language.
• Ability to work independently and take ownership of responsibilities.

Responsibilities

• Diagnose and resolve IT-related issues promptly.
• Ensure devices are configured and ready for use.
• Provide guidance and ad-hoc training on IT issues.
• Manage device inventory and CMDB records.
• Coordinate device transport with approved logistics providers.
• Support end users in meeting rooms and collaboration spaces.
• Assist third-party technicians onsite.
• Adhere to OSS governance and SOPs and ensure consistent service delivery.

Skills

IT support

Desk-Side support

Verbal and written communication

English and local language

Education

IT qualification (degree/diploma)

Tools

CMDB

Job description

Job Details

Location: Modderfontein, Gauteng, South Africa

Job ID: R0145400

Date Posted: 2026-10-19

Company Name: HITACHI ENERGY SOUTH AFRICA (PTY) LTD

Profession (Job Category): IT, Telecom & Internet

Job Schedule: Full time

Remote: No

Job Description

The Opportunity As an OSS Specialist, you will provide Desk-Side Support to IT users, addressing technical issues that require in‑person assistance. This role involves collaborating with multiple IT support teams to resolve incidents and ensure a high‑quality user experience. You will serve as a key representative of the IT organization, acting as the primary interface between users and various IT functions.

How You Will Make an Impact

• Diagnose and resolve IT‑related issues effectively and efficiently.
• Ensure computers and devices are delivered to users in a fully configured and ready‑to‑use condition.
• Provide guidance and ad‑hoc training on common IT issues and self‑service tools.
• Manage the physical inventory of devices and accessories, including maintaining accurate records in the Configuration Management Database (CMDB).
• Perform regular hardware inventory audits and stock checks.
• Coordinate device transportation and relocation through approved logistics providers.
• Manage warranty claims and repair processes in collaboration with Original Equipment Manufacturer (OEM) vendors.
• Identify and report risks that may impact the quality or continuity of OSS services.
• Support end users by maintaining and troubleshooting IT equipment and software in meeting rooms and collaboration spaces.
• Coordinate and assist third‑party technicians during onsite activities.
• Conduct routine inspections of computer rooms, including monitoring environmental conditions, cabling, equipment functionality, and related infrastructure.
• Adhere to OSS governance requirements, including escalation procedures, meetings, and service management processes.
• Follow OSS Runbooks, Standard Operating Procedures (SOPs), and knowledge articles to ensure consistent service delivery.
• Recommend equipment enhancements and process improvements that drive operational efficiency and user satisfaction, particularly within manufacturing or factory environments where applicable.
• Support process engineering and maintenance activities related to non‑standard IT hardware, specialized systems, production equipment, and machine control technologies, where applicable.
• Assist with the setup, deployment, and maintenance of hardware and software solutions, where applicable.

Your Background

• Degree, diploma, or other formal qualification in Information Technology from an accredited institution, or completion of a recognized IT apprenticeship program.
• 3-5 years of relevant IT support experience.
• Strong verbal and written communication skills, with the ability to effectively engage with both technical and non‑technical audiences in English and the local language.
• Demonstrated proactive, customer‑focused, and solution‑oriented approach.
• Ability to work independently, prioritize tasks effectively, and take ownership of responsibilities.
• Legal authorization to work in the specified location.
• Employer‑sponsored work visa support is not available for this position, either now or in the future.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al‑supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision‑making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre‑employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security‑sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.