Client Onboarding & Success Specialist

Placements24; East London; Sur place; ZAR 240 000 - 320 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Health benefits

Professional development

Paid time off

Résumé du poste

WhatJobs Direct is hiring a Client Onboarding Specialist in East London, Eastern Cape. You will lead the end-to-end onboarding for new clients, guiding setup and usage of our services, and delivering tailored training to ensure successful adoption.

Ideal candidates will have strong communication and organizational skills, experience with CRM systems, and a proactive, customer-centric mindset. This role offers growth within a collaborative team in East London, Eastern Cape.

Qualifications

• Experience in onboarding or implementation-focused roles.
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational abilities to manage multiple onboarding projects.

Responsabilités

• Manage end-to-end onboarding for new clients.
• Guide clients through setup, configuration, and initial usage of products/services.
• Conduct personalized training sessions for clients to ensure platform adoption.
• Address client questions promptly and professionally during onboarding.
• Collaborate with sales and customer success to ensure smooth handover of new clients.
• Develop onboarding materials, documentation, and best practices.

Connaissances

Onboarding

CRM proficiency

Communication

Training delivery

Organizational skills

Formation

Bachelor's degree preferred

High school diploma required

Outils

CRM software

Description du poste

WhatJobs Direct is hiring a Client Onboarding Specialist in East London, Eastern Cape. You will lead the end-to-end onboarding for new clients, guiding setup and usage of our services, and delivering tailored training to ensure successful adoption.

Ideal candidates will have strong communication and organizational skills, experience with CRM systems, and a proactive, customer-centric mindset. This role offers growth within a collaborative team in East London, Eastern Cape.