Online Store Manager

Placements24; Upington; On-site; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement savings plan

Staff discounts

Growth opportunities

Job summary

Placements24 is seeking an experienced Online Store Manager to lead and grow our client’s e‑commerce operations from Upington, Northern Cape. You will drive sales, manage inventory, optimize user experience, and coordinate with marketing, operations, and customer service to achieve growth targets.

The role requires a strong track record in online retail, proficiency with Shopify/Magento/WooCommerce, and excellent analytics and communication skills.

Qualifications

• 5+ years of experience in e‑commerce management or online retail operations.
• Proven success in growing an online store and driving sales.
• Experience with e‑commerce platforms (Shopify, Magento, WooCommerce).
• Proficiency in analyzing sales data, website analytics, and customer feedback.
• Strong project management and organizational skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage day‑to‑day operations of the e‑commerce website, including product listings and promotions.
• Develop and implement strategies to increase online sales, conversion rates, and average order value.
• Oversee inventory management to ensure stock availability and minimize stockouts.
• Collaborate with marketing on online campaigns, SEO, and social media to drive traffic and sales.
• Ensure a seamless customer experience from site navigation to post‑purchase support.
• Monitor website performance and analyze sales data for reporting.
• Manage relationships with third‑party vendors and service providers.

Skills

E‑commerce management

Store growth

Shopify

Magento

WooCommerce

Analytics

Project management

Communication

Tools

Shopify

Magento

WooCommerce

Job description

About the Role

Our client is seeking a proactive and experienced Online Store Manager to oversee all aspects of their e-commerce platform, based in Upington, Northern Cape. This role is responsible for driving sales, managing inventory, optimizing the user experience, and ensuring efficient order fulfillment. You will work closely with marketing, operations, and customer service teams to deliver exceptional online shopping experiences and achieve business growth targets. This is a key leadership role for someone with a passion for e-commerce and a proven ability to manage and grow an online retail business.

Key Responsibilities

• Manage the day-to-day operations of the e-commerce website, including product listings, merchandising, and promotional activities.
• Develop and implement strategies to increase online sales, conversion rates, and average order value.
• Oversee inventory management to ensure stock availability and minimize stockouts.
• Collaborate with the marketing team on online campaigns, SEO, and social media initiatives to drive traffic and sales.
• Ensure a seamless and positive customer experience, from website navigation to post-purchase support.
• Monitor website performance, analyze sales data, and report on key e-commerce metrics.
• Manage relationships with third-party vendors and service providers related to the online store.

Requirements

• 5+ years of experience in e-commerce management or online retail operations.
• Proven success in managing and growing an online store, with a strong understanding of sales drivers and customer behavior.
• Experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Proficiency in analyzing sales data, website analytics, and customer feedback.
• Strong project management and organizational skills.
• Excellent communication and interpersonal skills.

Benefits

• Competitive salary with performance-based incentives.
• Opportunities for career advancement within the company.
• Comprehensive health insurance and retirement savings plan.
• Staff discounts on company products.
• A dynamic work environment in Upington with a focus on growth and innovation.