Online Retail Assistant

Placements24; Upington; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote working arrangement

Professional development opportunities

Employee discounts

Job summary

Placements24 is seeking an organized Online Retail Assistant to join a fully remote team serving customers nationwide from Upington. You’ll handle day-to-day e-commerce operations, order processing, customer communications, inventory updates, and website administration.

You should be detail-oriented, with strong administrative skills and a passion for digital retail, thriving in a remote work setup.

Qualifications

• Previous experience in online retail or e-commerce support.
• Proficiency with e-commerce platforms and inventory management systems.
• Excellent written and verbal communication skills.
• Strong organizational skills and meticulous attention to detail.
• Ability to work independently and manage tasks in a remote environment.

Responsibilities

• Process online customer orders accurately and efficiently.
• Respond to customer inquiries via email, chat, and phone.
• Update product listings, descriptions, and pricing on the platform.
• Monitor inventory levels and coordinate with stock management.
• Assist in managing customer feedback and resolve issues.
• Conduct regular website checks to ensure optimal functionality.

Skills

Online retail experience

Administrative skills

Communication skills

Remote work independence

Tools

E-commerce platforms

Inventory management

Job description

About the Role

Our client is looking for an organized and proactive Online Retail Assistant to join their fully remote team, serving customers nationally from Upington . This role is essential for managing the day-to-day operations of their e-commerce platform, ensuring a seamless experience for online shoppers. You will be involved in order processing, customer communication, inventory updates, and general website administration. This position is perfect for someone with a keen eye for detail, strong administrative skills, and a passion for e-commerce, all managed from a remote work setup.

Key Responsibilities

• Process online customer orders accurately and efficiently, ensuring timely dispatch.
• Respond to customer inquiries and provide support via email, chat, and phone regarding orders and products.
• Update product listings, descriptions, and pricing on the e-commerce platform.
• Monitor online inventory levels and coordinate with stock management to ensure accuracy.
• Assist in managing customer feedback and resolving any online purchasing issues.
• Conduct regular website checks to ensure optimal functionality and user experience.

Requirements

• Previous experience in an online retail , e-commerce support, or administrative role.
• Proficiency with e-commerce platforms and inventory management systems.
• Excellent written and verbal communication skills.
• Strong organizational skills and meticulous attention to detail.
• Ability to work independently and manage tasks effectively in a remote environment .
• Familiarity with digital marketing principles is a plus.

Benefits

• Competitive salary, commensurate with experience and qualifications.
• Fully remote working arrangement, offering excellent flexibility.
• Opportunities for professional development in e-commerce operations and digital retail.
• Employee discounts on company products.
• A supportive and dynamic virtual team environment.