Online Learning Platform Specialist

Placements24; Bloemfontein; Hybrid; ZAR 520,000 - 750,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement savings plan

Remote work flexibility

Professional development opportunities

Generous paid time off

Job summary

Placements24 is hiring an Online Learning Platform Specialist to join its fully remote team and manage the organization’s LMS and digital education tools. The role focuses on ensuring a seamless experience for learners and instructors, troubleshooting issues, and implementing new features.

You will develop training materials, manage enrollments and content uploads, and collaborate with instructional designers to integrate educational content.

Qualifications

• Bachelor's degree in Information Technology, Education Technology, or related field.
• 4+ years of experience managing and supporting LMS platforms (Moodle/Canvas/Blackboard/D2L).
• Strong LMS administration, configuration, and best practices.
• Experience creating training docs and delivering user trainings.

Responsibilities

• Administer, configure, and maintain the LMS for optimal performance and accessibility.
• Provide technical support to learners, instructors, and admins.
• Develop and deliver training materials and sessions for platform use.
• Manage user accounts, enrollments, and content uploads in the LMS.
• Collaborate with instructional designers to integrate materials.
• Monitor usage, generate reports, and suggest improvements.
• Stay updated on LMS updates and new features.
• Assist in evaluating and implementing new e-learning tools.
• Maintain technical docs and user guides for the LMS.

Skills

LMS administration

Technical support

Training materials

User training

Communication skills

Remote work

Education

Bachelor's degree in IT / CS / EdTech

Tools

Moodle

Canvas

Blackboard

D2L

Job description

About the Role

Our client, an innovative e-learning company, is seeking a talented Online Learning Platform Specialist to join their fully remote team. This role is central to the management, optimization, and technical support of their Learning Management System (LMS) and other digital educational tools. You will be responsible for ensuring a seamless and engaging user experience for both learners and instructors, troubleshooting technical issues, and implementing new features and integrations. The ideal candidate possesses a strong technical aptitude, a deep understanding of LMS functionalities, and a passion for online education. This is an excellent opportunity to contribute to the growth of a dynamic digital learning environment and work collaboratively with a distributed team dedicated to educational excellence.

Key Responsibilities

• Administer, configure, and maintain the company's Learning Management System (LMS), ensuring optimal performance and user accessibility.
• Provide technical support and troubleshooting assistance to users (students, instructors, administrators) regarding the LMS and other online learning tools.
• Develop and deliver training materials and sessions for users on how to effectively utilize the platform's features.
• Manage user accounts, course enrollments, and content uploads within the LMS.
• Collaborate with instructional designers and content creators to ensure seamless integration of educational materials into the platform.
• Monitor system usage, generate reports on user activity and platform effectiveness, and recommend improvements.
• Stay informed about updates and new features of the LMS and related educational technologies.
• Assist in the evaluation and implementation of new e-learning tools and technologies.
• Develop and maintain technical documentation and user guides for the online learning environment.
• Troubleshoot issues related to content compatibility, user access, and system performance.

Requirements

• A Bachelor's degree in Information Technology, Computer Science, Education Technology, or a related field.
• Minimum of 4 years of experience in managing and supporting Learning Management Systems (e.g., Moodle, Canvas, Blackboard, D2L).
• Strong understanding of LMS administration, configuration, and best practices.
• Proficiency in providing technical support and troubleshooting complex issues.
• Experience in creating training documentation and delivering user training.
• Familiarity with web technologies (HTML, CSS, JavaScript) is a plus.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong organizational skills and the ability to manage multiple tasks effectively in a remote setting.
• A proactive approach to problem-solving and a commitment to continuous learning.
• Must be comfortable working independently and as part of a distributed team.

Benefits

• Our client offers a competitive salary, comprehensive health insurance, and a retirement savings plan.
• As a fully remote position, you benefit from the flexibility to work from anywhere.
• Professional development opportunities, including access to online courses and industry conferences, are provided.
• Our client fosters a collaborative and innovative work culture, encouraging continuous learning and growth.
• Employees are equipped with the necessary technology and support to excel in their roles.
• The company provides generous paid time off and encourages a healthy work-life balance.

Join a forward-thinking organization dedicated to advancing online education and impacting learners globally.