Online Learning Platform Specialist

Placements24; Gqeberha; Hybrid; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Remote salary package

Health, dental, and vision insurance

Generous paid time off and holidays

Professional development and online培训

Home office equipment stipend

Flexible working hours

Global network access

Retirement savings plan with employer

Regular virtual team-building

Job summary

Placements24 is seeking a skilled Online Learning Platform Specialist to manage and optimize our digital learning environment. This fully remote role focuses on LMS administration, troubleshooting, and user training for a global student and educator community.

You will collaborate with instructional designers and IT teams to ensure a robust platform and accessible content, while developing documentation and training materials to continuously improve online learning experiences.

Qualifications

• Bachelor's degree in IT, CS, education, or related field.
• Minimum 4 years of LMS administration and support.
• Strong understanding of web technologies and database management.
• Excellent communication and training/documentation skills.
• Experience with accessibility standards is a plus.

Responsibilities

• Administer, configure, and maintain the institution's Learning Management System (LMS).
• Provide technical support and training to faculty, staff, and students on LMS usage and other online learning tools.
• Troubleshoot and resolve technical issues related to the LMS and integrated educational applications.
• Collaborate with instructional designers to ensure content is effectively integrated and accessible within the LMS.
• Manage user accounts, permissions, and course enrollments.
• Develop and maintain system documentation, user guides, and training materials.
• Monitor system performance, identify potential issues, and implement solutions.
• Stay current with emerging trends and best practices in online learning technologies and LMS administration.
• Assist in the evaluation and selection of new educational technology tools.
• Contribute to projects aimed at enhancing the online learning experience and platform capabilities.

Skills

LMS administration

Troubleshooting

Technical support

Documentation

Remote work

Communication

Education

Bachelor's degree in Information Technology/Computer Science/Education

Tools

Canvas

Moodle

Blackboard

Job description

About the Role

Our client is seeking a highly skilled and motivated Online Learning Platform Specialist to manage and optimize their digital learning environment. This is a fully remote position, offering the flexibility to work from anywhere. The specialist will be responsible for the administration, configuration, and ongoing support of the institution's Learning Management System (LMS) and associated educational technologies. The ideal candidate will have a deep understanding of LMS functionalities, experience in troubleshooting technical issues, and a passion for facilitating effective online learning experiences. You will collaborate with instructional designers, faculty, and IT teams to ensure a seamless and robust platform for students and educators worldwide. We are looking for a proactive individual who can contribute to the continuous improvement of our online educational offerings and enhance the digital learning journey for all users.

Key Responsibilities

• Administer, configure, and maintain the institution's Learning Management System (LMS).
• Provide technical support and training to faculty, staff, and students on LMS usage and other online learning tools.
• Troubleshoot and resolve technical issues related to the LMS and integrated educational applications.
• Collaborate with instructional designers to ensure content is effectively integrated and accessible within the LMS.
• Manage user accounts, permissions, and course enrollments.
• Develop and maintain system documentation, user guides, and training materials.
• Monitor system performance, identify potential issues, and implement solutions.
• Stay current with emerging trends and best practices in online learning technologies and LMS administration.
• Assist in the evaluation and selection of new educational technology tools.
• Contribute to projects aimed at enhancing the online learning experience and platform capabilities.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Education, or a related field.
• Minimum of 4 years of experience in LMS administration and support (e.g., Canvas, Moodle, Blackboard).
• Strong understanding of web technologies and database management.
• Proficiency in technical troubleshooting and problem-solving.
• Excellent communication and interpersonal skills, with the ability to provide clear technical guidance.
• Experience with user training and documentation development.
• Familiarity with online learning pedagogy and instructional design principles.
• Ability to work independently and manage time effectively in a remote setting.
• Knowledge of accessibility standards (e.g., WCAG) is a plus.
• Proactive attitude and a commitment to continuous learning.

Benefits

• Competitive remote salary package.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for professional development and online certifications.
• Home office equipment stipend.
• Flexible working hours.
• Access to a global network of colleagues.
• Retirement savings plan with employer match.
• Regular virtual team-building activities.