Online Learning Platform Administrator

Placements24; Gqeberha; Hybrid; ZAR 320,000 - 540,000; Full time

Benefits offered by this job

Medical assistance

Paid time off

Hybrid work model

Professional growth opportunities

Job summary

Placements24 seeks an Online Learning Platform Administrator to safeguard LMS operations and support instructors and learners. The role combines technical administration with user-focused training and content management, in a hybrid Port Elizabeth setting.

The ideal candidate has 3+ years of LMS experience, strong troubleshooting, and the ability to communicate complex concepts clearly to non-technical users. A Diploma or Bachelor's degree in IT/CS/Ed is preferred.

Qualifications

• Bachelor's or Diploma in IT/CS/Ed or related field.
• 3+ years of LMS administration/support experience.
• Proficient with Moodle, Blackboard or Canvas and LMS administration.
• Strong troubleshooting and problem-solving abilities.
• Clear communication and ability to explain technical concepts to non-technical users.
• Experience with user account management and data administration.
• Familiarity with online learning principles and instructional design is advantageous.
• Ability to multitask and prioritize in a dynamic environment.

Responsibilities

• Administer and manage the LMS for optimal performance and user satisfaction.
• Provide technical training and support to faculty, staff, and students on LMS and online tools.
• Manage user accounts, enrollment, and course access in the LMS.
• Assist in uploading and organizing digital course content and resources.
• Troubleshoot LMS issues and maintain a reliable online learning environment.
• Generate reports on user activity and course completion metrics.
• Collaborate with instructional designers to implement LMS features.
• Stay updated on LMS developments and best practices.
• Create documentation and user guides for LMS usage.

Skills

Troubleshooting

Communication

Interpersonal skills

Time management

Education

Diploma or Bachelor's degree in IT/CS/Ed

Tools

Moodle

Blackboard

Canvas

Job description

About the Role

Our client, a progressive educational technology firm located in Port Elizabeth, Eastern Cape, ZA , is seeking an organized and technically adept Online Learning Platform Administrator. This role is crucial for ensuring the smooth and effective operation of our client's learning management system (LMS) and associated digital educational tools. You will be responsible for user management, content support, troubleshooting, and providing essential technical assistance to both instructors and learners. The ideal candidate is detail-oriented, possesses strong problem-solving skills, and has a passion for supporting online education initiatives. This hybrid position offers a balanced approach to work, allowing for both focused remote work and valuable in-person collaboration with the team.

Key Responsibilities

• Administer and manage the institution's Learning Management System (LMS), ensuring optimal performance and user satisfaction.
• Provide technical support and training to faculty, staff, and students on the use of the LMS and other online learning tools.
• Manage user accounts, enrollment, and course access within the LMS.
• Assist in the uploading, organizing, and maintenance of digital course content and learning resources.
• Troubleshoot and resolve technical issues related to the LMS and online learning environment promptly.
• Generate reports on user activity, course completion rates, and other relevant metrics as required.
• Collaborate with instructional designers and faculty to implement new features and functionalities within the LMS.
• Stay up-to-date with the latest developments and best practices in learning management systems and online education technologies.
• Contribute to the development of documentation and user guides for the LMS.

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, Education, or a related field.
• A minimum of 3 years of experience in administering or supporting Learning Management Systems (LMS) or similar online platforms.
• Proficiency in common LMS platforms (e.g., Moodle, Blackboard, Canvas) and a strong understanding of their features and administration.
• Excellent technical troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience in user account management and data administration.
• Familiarity with online learning principles and instructional design concepts is an advantage.
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.

Benefits

• This role offers a competitive salary of ZAR per annum.
• Our client provides a benefits package including medical assistance and paid time off.
• The hybrid work model offers flexibility, allowing for a productive work-life balance.
• Opportunities for professional growth and development within the ed-tech sector are available.