Learning Support Coordinator

Placements24; Paarl; Hybrid; ZAR 300,000 - 600,000; Full time

Benefits offered by this job

Fully remote

Professional development

Career growth

Paid annual leave

Job summary

Placements24 is seeking a Learning Support Coordinator to join a fully remote team. You will coordinate support services, engage with learners and educators, and implement strategies to boost learner engagement and outcomes.

The ideal candidate has a strong education background and excellent organizational skills, with online learning experience. This remote-first role enables you to contribute from anywhere, including Paarl, Western Cape, while supporting students and collaborating with

Qualifications

• Bachelor’s degree in Education, Psychology or related field.
• Minimum of 4 years in an educational support role, with 2+ years online/remote experience.
• Experience coordinating support services or learning interventions.
• Proficient with LMS and online collaboration tools.

Responsibilities

• Coordinate and deliver accessible learning support services to online students.
• Develop strategies to identify and address students' learning needs.
• Liaise with educators to share insights on student progress and support requirements.
• Manage communication channels for learner support inquiries and provide timely responses.
• Develop resources and guides for students on effective online learning strategies and support access.
• Monitor student engagement and performance; identify at-risk learners and intervene.
• Collaborate with curriculum team to ensure accessible learning materials.
• Maintain accurate records of support provided and student progress.
• Stay updated on best practices in online learning support and edtech.
• Contribute to continuous improvement of the platform's support infrastructure.

Skills

Communication

Interpersonal skills

Problem solving

Independent work

Remote collaboration

Education

Bachelor's degree in Education, Psychology, or related field

Master's degree or relevant certification in learning support

Tools

LMS platforms

Online collaboration tools

Job description

About the Role

Our client, an innovative online educational platform, is seeking a dedicated and proactive Learning Support Coordinator to join their fully remote team. This role is pivotal in ensuring that all learners receive the necessary support to succeed in their online learning journey. You will be responsible for coordinating support services, managing communication with learners and educators regarding learning challenges, and implementing strategies to enhance learner engagement and outcomes. The ideal candidate will have a strong background in education, exceptional organizational skills, and a deep understanding of the unique challenges and opportunities presented by online learning environments. This is a remote-first position, allowing you to contribute from anywhere. Join us in shaping the future of online education from Paarl, Western Cape, by ensuring every student has the resources and support they need to thrive.

Key Responsibilities

• Coordinate and deliver accessible learning support services to online students.
• Develop and implement strategies to identify and address students' learning needs and challenges.
• Liaise with educators to share insights on student progress and support requirements.
• Manage communication channels for learner support inquiries and provide timely responses.
• Develop resources and guides for students on effective online learning strategies and support access.
• Monitor student engagement and performance, identifying at-risk learners and initiating interventions.
• Collaborate with the curriculum development team to ensure learning materials are accessible and supportive.
• Maintain accurate records of support provided and student progress.
• Stay updated on best practices in online learning support and educational technology.
• Contribute to the continuous improvement of the platform's support infrastructure.

Requirements

• Bachelor's degree in Education, Psychology, or a related field.
• A Master's degree or relevant certification in learning support is a plus.
• Minimum of 4 years of experience in an educational support role, with at least 2 years focused on online or remote learning.
• Demonstrated experience in coordinating support services or managing learning interventions.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using Learning Management Systems (LMS) and various online collaboration tools.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• Strong empathy and a commitment to student success.
• Experience in developing support materials and training guides.
• Familiarity with accessibility standards and inclusive online education practices.

Benefits

• Competitive annual salary of to ZAR.
• Fully remote work arrangement, offering significant flexibility.
• Opportunities for professional development in online pedagogy and learning technologies.
• Contribution to innovative online education initiatives.
• Access to cutting-edge digital tools and platforms.
• A collaborative and supportive remote team culture.
• Regular performance reviews and potential for career growth.
• Paid annual leave.