Online Support Agent

Placements24; Polokwane; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Work-life balance

Health benefits

Retirement plans

Professional development

Job summary

Placements24 is seeking a motivated Online Support Agent to join its fully remote team in South Africa. You will deliver exceptional online customer support across email, social media, and live chat, ensuring timely assistance and high customer satisfaction.

Ideal candidates have experience in digital customer support, strong written and verbal communication, and the ability to multitask across multiple channels. A high school diploma is required, with higher certifications a plus.

Qualifications

• Experience in online customer support, social media management, or related digital role.
• Exceptional written and verbal communication for digital platforms.
• Proficiency with customer support software, ticketing systems, and social media tools.
• Ability to multitask across multiple channels.
• Proactive problem solving and dedication to customer success.
• High school diploma; degree or certification is a plus.

Responsibilities

• Respond to customer inquiries via email, social media, and website chat.
• Troubleshoot and resolve issues related to digital products and services.
• Explain product features, pricing, and policies clearly.
• Document interactions and feedback in the designated system.
• Escalate complex issues to the appropriate technical or support teams.
• Assist in creating and updating online support content and FAQs.

Skills

Online customer support

Social media management

Digital communication

Multitasking across channels

Problem solving

Education

High school diploma

Degree or certification a plus

Tools

Customer support software

Ticketing systems

Social media tools

Job description

About the Role

Our client is expanding its team and seeking a motivated Online Support Agent to join their fully remote workforce. In this role, you will be essential in delivering outstanding online customer support, ensuring customers receive timely and effective assistance through digital channels. You will handle inquiries, resolve issues, and contribute to a positive online brand perception. This is a fantastic opportunity for individuals who are self-disciplined, tech-savvy, and eager to make a significant contribution to customer satisfaction from anywhere in South Africa .

Key Responsibilities

• Manage and respond to customer inquiries received through email, social media, and website chat.
• Troubleshoot and resolve customer issues related to our client's digital products and services.
• Provide clear and concise information about product features, pricing, and policies.
• Document customer interactions and feedback meticulously in the designated system.
• Escalate complex issues to the appropriate technical or support teams for resolution.
• Contribute to creating and updating online support content and FAQs.

Requirements

• Previous experience in online customer support , social media management, or a related digital role.
• Exceptional written and verbal communication skills tailored for digital platforms.
• Proficiency with customer support software , ticketing systems, and social media management tools.
• Strong ability to multitask and manage multiple communication channels simultaneously.
• A proactive approach to problem-solving and a dedication to customer success.
• High school diploma required; a degree or relevant certification is a plus.

Benefits

• Competitive compensation package with performance incentives.
• Fully remote position offering excellent work-life balance and flexibility.
• Comprehensive benefits including health and retirement plans.
• Opportunities for professional development and acquiring new digital skills.
• Join a forward-thinking company that embraces digital customer engagement in Limpopo .