Onboarding & Employee Experience Lead

Playroll; Johannesburg; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Playroll is hiring an Employee Success Manager to guide new hires through onboarding, explain the Employer of Record model, and ensure compliant, timely completion of all employment steps. You’ll partner with Client Success, Legal, Payroll, Operations and Product teams to deliver a seamless employee experience and scalable processes.

Ideal candidates will manage onboarding documentation with precision, build strong relationships with staff, and continuously improve onboarding workflows while

Qualifications

• Experience in onboarding and employee success processes.
• Strong communication with diverse employee populations.
• Ability to manage documentation, compliance and data privacy.

Responsibilities

• Guide employees through onboarding and early employment experience.
• Build trusted relationships with employees and act as a main point of contact.
• Explain Employer of Record model and employment processes to staff.
• Review onboarding information for accuracy and regulatory compliance.
• Coordinate employment agreement preparation and completion.
• Collaborate with Client Success, Legal, Payroll and Product teams to resolve onboarding issues.
• Monitor onboarding progress and address risks for timely completion.
• Maintain accurate employee records and onboarding documentation.
• Identify improvements to onboarding workflows and communications.

Skills

Relationship building

Communication

Onboarding

HR operations

Cross-functional collab

Job description

Playroll is hiring an Employee Success Manager to guide new hires through onboarding, explain the Employer of Record model, and ensure compliant, timely completion of all employment steps. You’ll partner with Client Success, Legal, Payroll, Operations and Product teams to deliver a seamless employee experience and scalable processes.

Ideal candidates will manage onboarding documentation with precision, build strong relationships with staff, and continuously improve onboarding workflows while