Employee Success Manager

Playroll; Johannesburg; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Playroll is hiring an Employee Success Manager to guide new hires through onboarding, explain the Employer of Record model, and ensure compliant, timely completion of all employment steps. You’ll partner with Client Success, Legal, Payroll, Operations and Product teams to deliver a seamless employee experience and scalable processes.

Ideal candidates will manage onboarding documentation with precision, build strong relationships with staff, and continuously improve onboarding workflows while

Qualifications

• Experience in onboarding and employee success processes.
• Strong communication with diverse employee populations.
• Ability to manage documentation, compliance and data privacy.

Responsibilities

• Guide employees through onboarding and early employment experience.
• Build trusted relationships with employees and act as a main point of contact.
• Explain Employer of Record model and employment processes to staff.
• Review onboarding information for accuracy and regulatory compliance.
• Coordinate employment agreement preparation and completion.
• Collaborate with Client Success, Legal, Payroll and Product teams to resolve onboarding issues.
• Monitor onboarding progress and address risks for timely completion.
• Maintain accurate employee records and onboarding documentation.
• Identify improvements to onboarding workflows and communications.

Skills

Relationship building

Communication

Onboarding

HR operations

Cross-functional collab

Job description

Employee Success ManagerPosted 143 days ago# Employee Success ManagerLocationJohannesburg,Cape TownEmployment:Full-timeLocation Type:On-siteDepartmentOperationsApply nowOverviewApply For This Role## About PlayrollPlayroll was built to power a borderless economy. We help businesses and their people thrive, no matter where they're based. Since opening our doors in 2022, we've grown alongside the world of distributed work. What started with our Employer of Record solution has expanded into an integrated suite of HR solutions for companies of every size, covering contractor management, global employment, payroll, benefits and compliance. We're looking for talented people to help shape the future of work, today. We're driven by a constant pursuit of excellence – building better products, better problem-solving, better ways to work across borders. If you thrive in fast-moving environments and want to help build what comes next, join our team to drive meaningful change.About the Role### What Being An Employee Success Manager At Playroll EntailsPlayroll is looking for an Employee Success Manager to join our Employee Success Team and help create a smooth, positive onboarding experience for employees hired through our Employer of Record platform. As one of the first people employees interact with, you'll guide them through onboarding, explain their employment relationship with Playroll, and ensure everything is completed accurately and on time.This role is perfect for someone who enjoys building relationships while keeping processes running seamlessly behind the scenes. You'll work closely with Client Success, Legal, Payroll, Operations, and Product teams to deliver an exceptional employee experience while maintaining compliance, accuracy, and operational efficiency at scale.Responsibilities### What You'll Do* Guide newly hired employees through the onboarding process, ensuring a smooth, engaging, and well-supported experience from start to finish.* Build trusted relationships with employees and serve as a key point of contact during their early employment journey.* Explain Playroll’s role as Employer of Record, helping employees understand employment processes, responsibilities, and available support resources.* Review onboarding information and documentation to ensure completeness, accuracy, and compliance with internal and regulatory requirements.* Coordinate employment agreement preparation and completion, ensuring terms align with client requirements and local employment regulations.* Partner closely with Client Success, Legal, Payroll, Operations, and Product teams to resolve onboarding issues and improve employee experiences.* Monitor onboarding progress, proactively identify risks or delays, and take action to ensure timely onboarding completion.* Maintain accurate employee records and onboarding documentation while adhering to data privacy and compliance standards.* Identify opportunities to improve onboarding processes, workflows, and employee communications as the business continues to scale.* Support operational excellence by contributing to process documentation, reporting, and continuous improvement initiatives across the Employee Success function.Skills & Experience### What You'll Bring* Experience managing employee onboarding, employee support, customer success, HR operations, or similar people-focused processes in a fast-paced environment.* Strong relationship-building skills with the ability to create trust and deliver exceptional experiences across diverse employee populations.* Excellent communication skills, with confidence explaining complex processes and employment-related information in a clear and approachable way.* Strong attention to detail and the ability to maintain accuracy while managing multiple onboarding cases and competing priorities.* Experience working with documentation, contracts, compliance requirements, or operational processes where precision and consistency are essential.* Ability to collaborate effectively with cross-functional teams and coordinate activities across multiple stakeholders to achieve shared goals.* Strong problem-solving skills and a proactive approach to identifying issues, removing obstacles, and improving employee experiences.* Experience working with systems, workflows, and process-driven environments while maintaining a customer-centric mindset.* Ability to thrive in a fast-growing, evolving business where adaptability, ownership, and continuous improvement are highly valued.* Commitment to delivering high-quality outcomes while balancing employee satisfaction, operational efficiency, and compliance requirements.Playroll is an equal opportunity employer committed to diversity, equity, and inclusion in the workplace.