Benefits Operations Specialist

Playroll; Johannesburg; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Playroll is seeking a driven Benefits Operations Specialist to join the Benefits and Ancillary Services team. You’ll support global benefits and mobility operations across the employee lifecycle, from onboarding to reporting and day-to-day administration.

Reporting to a Team Lead and collaborating with payroll, finance and other teams, you’ll ensure benefits support is accurate, timely and well coordinated.

Qualifications

• Bachelor’s degree or equivalent qualification.
• Early-career experience via internships or part-time roles.
• Strong communication and time management.
• Able to work both in teams and independently.
• Ability to work with data for decision-making.
• Proficiency with office software (MS Office, Google Workspace).
• Willing to learn in a fast-paced environment.

Responsibilities

• Provide comprehensive benefits administration support across multiple countries and benefit types.
• Generate and maintain accurate, timely reports on employee benefits to support effective administration and decision-making.
• Help develop, implement, and refine benefits administration processes to improve operational efficiency, effectiveness, and consistency.
• Collaborate closely with payroll operations, finance, and other departments to coordinate employee benefits and maintain seamless communication.
• Serve as a point of contact for employee benefits enquiries, providing timely and accurate information and support.
• Collaborate with clients to understand and meet employee benefits needs while maintaining strong professional relationships.
• Support global benefits and mobility programs, helping maintain alignment with applicable local laws and company policies.

Skills

Communication skills

Data analysis

Team collaboration

Time management

MS Office / Google Workspace

Independent work

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Job description

Benefits Operations Specialist

Johannesburg/Cape Town

About Playroll

Playroll was built to power a borderless economy. We help businesses and their people thrive, no matter where they're based. Since opening our doors in 2022, we've grown alongside the world of distributed work. What started with our Employer of Record solution has expanded into an integrated suite of HR solutions for companies of every size, covering contractor management, global employment, payroll, benefits and compliance. We're looking for talented people to help shape the future of work, today.

We're driven by a constant pursuit of excellence – building better products, better problem-solving, better ways to work across borders. If you thrive in fast-moving environments and want to help build what comes next, join our team to drive meaningful change.

About the Role

What Being A Benefits Operations Specialist At Playroll Entails

Playroll is looking for a driven Benefits Operations Specialist to join the Benefits and Ancillary Services team. You’ll support global benefits and mobility operations across the employee lifecycle, from onboarding and offboarding to reporting, process improvement, and day-to-day benefits administration.

Reporting to a Team Lead and working closely with the COO, you’ll collaborate with employees, clients, payroll operations, finance, and other teams to keep benefits support accurate, timely, and well coordinated. This role suits someone who is process-focused, commercially minded, and comfortable contributing ideas in a fast-paced, evolving international business.

Responsibilities

What You'll Do

• Provide comprehensive benefits administration support, including onboarding and offboarding employees across multiple countries and benefit types.
• Generate and maintain accurate, timely reports on employee benefits to support effective administration and decision-making.
• Help develop, implement, and refine benefits administration processes to improve operational efficiency, effectiveness, and consistency.
• Collaborate closely with payroll operations, finance, and other departments to coordinate employee benefits and maintain seamless communication.
• Serve as a point of contact for employee benefits enquiries, providing timely and accurate information and support.
• Collaborate with clients to understand and meet employee benefits needs while maintaining strong professional relationships.
• Support global benefits and mobility programs, helping maintain alignment with applicable local laws and company policies.

Skills & Experience

What You'll Bring

• A bachelor’s degree, or a similar qualification, in any field, as the educational foundation for this role.
• Some exposure to administrative or operational tasks through internships, part-time roles, academic projects, or similar early-career experience.
• A basic understanding of workplace professionalism, including effective communication and time management in professional settings.
• Ability to collaborate effectively in team environments and contribute constructively while remaining self-motivated in independent work.
• Demonstrated ability to work with data, including basic analysis and interpretation for decision-making and reporting.
• Comfort using standard office software, including Microsoft Office, Google Workspace, or comparable everyday business tools.
• Eagerness to learn and adapt while working in a fast-paced, evolving business setting with changing priorities.

BENEFICIAL

Bonus Points For

• Demonstrated comfort working through ambiguity, uncertainty, and change while remaining effective in a fast-paced startup environment.
• Excellent verbal and written communication skills, with the ability to engage effectively across employee levels and departments.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks under tight deadlines.
• A customer-centred, critical-thinking approach to challenging operational problems, with a willingness to question the status quo.

Playroll is an equal opportunity employer committed to diversity, equity, and inclusion in the workplace.