On-Site Technical Support Engineer

Placements24; Centurion; On-site; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Company vehicle

Medical aid

Provident fund

Performance bonuses

Job summary

Placements24 in South Africa seeks an On-Site Technical Support Engineer based in Centurion to install, maintain, and repair complex machinery at client sites across Gauteng. You will be the primary technical contact, delivering timely, professional service to minimize downtime and maximize client productivity.

The role requires hands-on electrical and mechanical knowledge, PLC/HMI familiarity, strong problem-solving, and excellent communication.

Qualifications

• Bachelor's or National Diploma in Electrical/Mechatronics/Mechanical engineering.
• 4+ years in field service or maintenance engineering in industrial setting.
• Strong understanding of electrical schematics, control systems, PLCs and HMIs.

Responsibilities

• Install, commission, and set up sophisticated industrial machinery at client sites.
• Perform preventive maintenance and calibration for optimal performance.
• Diagnose and repair mechanical, electrical, and software issues via systematic troubleshooting.
• Execute timely repairs, including part replacements and system overhauls.
• Provide technical guidance and training to end-users and client staff.
• Respond promptly to urgent service requests and breakdowns.
• Maintain service activity records, parts, and time in the service database.
• Follow health, safety, and environmental regulations at client facilities.
• Collaborate with sales, engineering, and service teams to address client needs and feedback.
• Manage spare parts and tools inventory for service calls.

Skills

Electrical engineering fundamentals

Troubleshooting

Customer service

Field service

Communication skills

Education

Bachelor's or ND in Electrical Engineering

Tools

Electrical test equipment

Diagnostics tools

PLC/HMI basics

Job description

About the Role

Our client, a prominent innovator in the field of advanced manufacturing equipment, is actively recruiting for a highly competent On-Site Technical Support Engineer. This critical role ensures that clients receive expert support for the installation, maintenance, and repair of complex machinery. You will be the primary technical point of contact, responsible for delivering first-class service that minimizes equipment downtime and maximizes client productivity. The successful candidate will possess a strong background in electrical and mechanical systems, exceptional problem-solving skills, and a commitment to customer satisfaction. This position is based in Centurion, Gauteng , requiring a dedicated presence at client locations within the region. You will be instrumental in maintaining the reputation of our client for reliability and technical excellence.

Key Responsibilities

• Perform professional installation, commissioning, and setup of sophisticated industrial machinery at client sites.
• Conduct regular preventive maintenance checks, adjustments, and calibration to ensure optimal equipment performance.
• Diagnose and resolve mechanical, electrical, and software-related issues through methodical troubleshooting.
• Execute timely and accurate repairs, including part replacements and system overhauls.
• Provide clear and concise technical guidance, training, and support to end-users and client technical staff.
• Respond efficiently to urgent service requests and emergency breakdowns.
• Maintain meticulous records of all service activities, including work performed, parts used, and time spent, in the service database.
• Adhere strictly to all health, safety, and environmental regulations at client facilities.
• Collaborate with sales, engineering, and customer service teams to address client needs and provide feedback for product improvement.
• Manage the inventory of spare parts and tools required for service calls.

Requirements

• A Bachelor's or National Diploma in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related discipline.
• Minimum of 4 years of hands-on experience in a field service, technical support, or maintenance engineering role, preferably in an industrial or manufacturing environment.
• Strong understanding of electrical schematics, mechanical drawings, and control systems (PLCs, HMIs).
• Proven ability to troubleshoot and repair complex electromechanical systems.
• Excellent diagnostic capabilities and proficiency with relevant testing equipment.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to work independently, manage time effectively, and prioritize tasks in a demanding environment.
• Willingness to travel extensively within the Gauteng region and occasionally to other provinces.
• A valid South African driver's license is a mandatory requirement.
• Proficiency in using service management software and digital reporting tools.

Benefits

• Competitive base salary and performance-based bonuses.
• Company vehicle provided for business travel.
• Comprehensive medical aid scheme and provident fund.
• Opportunities for advanced technical training and professional certifications.
• A dynamic and supportive team environment.
• Exposure to cutting-edge technology and industry-leading equipment.
• Potential for career growth within a reputable organization.