On-Site Customer Support Specialist – PE, E-commerce

Placements24; Gqeberha; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Staff discounts on online purchases

Career progression opportunities

Friendly team atmosphere

Performance incentives

Basic medical aid contribution

Paid training provided

Job summary

Placements24 is seeking a Customer Support Specialist to join our client’s online retail team in Port Elizabeth, Eastern Cape. You will handle inquiries across email, live chat, and phone, assist with orders, returns, and tracking, and resolve issues with empathy to maintain customer satisfaction.

The role requires prior customer service or call centre experience in e-commerce, strong communication, and proficiency with CRM tools.

Qualifications

• Previous customer service or call centre experience, preferably in e-commerce.
• Strong written and verbal communication skills.
• Proficient with computers and common software.
• Experience using CRM software and helpdesk platforms is a plus.
• On-site work availability in Port Elizabeth, Eastern Cape.

Responsibilities

• Respond to customer inquiries via email, live chat, and phone promptly and professionally.
• Process orders, returns, exchanges, and refunds per policy.
• Assist customers with product information, stock, and order tracking.
• Resolve complaints empathetically and effectively.
• Maintain accurate customer records in the CRM.
• Identify and escalate priority issues to relevant departments.
• Contribute to support documentation and FAQs.
• Gather customer feedback to improve products and services.
• Ensure consistently high level of service.
• Collaborate to achieve departmental goals.

Skills

Customer service

Communication

Multitasking

Organized

Team collaboration

Education

High school diploma

Tools

CRM software

Helpdesk platforms

Microsoft Office

Job description

Placements24 is seeking a Customer Support Specialist to join our client’s online retail team in Port Elizabeth, Eastern Cape. You will handle inquiries across email, live chat, and phone, assist with orders, returns, and tracking, and resolve issues with empathy to maintain customer satisfaction.

The role requires prior customer service or call centre experience in e-commerce, strong communication, and proficiency with CRM tools.