On-Site Customer Support Specialist — Mahikeng

Placements24; LegKraal Gate; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Training opportunities

Team incentives

Job summary

Placements24 is seeking a detail-oriented Customer Support Specialist to join the team in Mahikeng. This on-site role focuses on delivering timely and effective assistance to customers across phone, email, and in-person channels.

You will be the first point of contact, resolving issues, educating customers on product usage, and maintaining high service standards to drive loyalty within the local community.

Qualifications

• Proven experience in a customer support or helpdesk role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving capabilities and critical thinking.
• Familiarity with CRM software and ticketing systems.
• Ability to work effectively in an on-site team environment in Mahikeng.

Responsibilities

• Provide comprehensive support to customers via phone, email, and in-person channels.
• Troubleshoot and resolve customer issues related to products and services.
• Educate customers on product usage and features.
• Accurately record all customer interactions and resolutions in the support system.
• Collaborate with team members to share best practices and improve support processes.

Skills

Customer service experience

Communication skills

Problem solving

Team collaboration

Tools

CRM software

Ticketing systems

Job description

Placements24 is seeking a detail-oriented Customer Support Specialist to join the team in Mahikeng. This on-site role focuses on delivering timely and effective assistance to customers across phone, email, and in-person channels.

You will be the first point of contact, resolving issues, educating customers on product usage, and maintaining high service standards to drive loyalty within the local community.