Hybrid Customer Support Associate - Growth & Benefits

Placements24; Upington; Hybrid; ZAR 240,000 - 300,000; Full time

Benefits offered by this job

Hybrid schedule

Health insurance

Competitive salary

Career growth

Supportive environment

Job summary

Placements24 is seeking a proactive Customer Support Associate in Mahikeng to ensure customer satisfaction across channels. You will handle inquiries, troubleshoot issues, and build strong client relationships to support the company’s success.

The role emphasizes a flexible hybrid work model, combining in-office collaboration with remote work. You will join a team that values clear communication and customer-centric problem solving.

Qualifications

• Experience in a customer support or helpdesk role.
• Excellent communication and active listening skills.
• Proficiency with customer service software and tools.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and in a team.

Responsibilities

• Respond to inquiries via phone, email, and online chat.
• Resolve issues and complaints, ensuring customer satisfaction.
• Provide product information and technical assistance.
• Maintain accurate customer records and document interactions.
• Escalate complex issues to relevant departments.

Skills

Customer support

Communication

Active listening

Problem solving

Teamwork

Tools

CRM software

Job description

Placements24 is seeking a proactive Customer Support Associate in Mahikeng to ensure customer satisfaction across channels. You will handle inquiries, troubleshoot issues, and build strong client relationships to support the company’s success.

The role emphasizes a flexible hybrid work model, combining in-office collaboration with remote work. You will join a team that values clear communication and customer-centric problem solving.