On-Site Customer Service Coordinator & Team Leader

Placements24; Polokwane; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive Salary

Leadership Roles

Health benefits

Paid time off

Growth culture

Job summary

Placements24 in Polokwane is seeking a highly organized Customer Service Coordinator to manage daily support operations on-site. You will ensure service levels are met and coordinate with other departments to resolve issues promptly.

You will oversee customer interactions, monitor queues, help train new representatives, and generate simple performance reports. This role offers a stable environment within a dedicated team that values proactive problem solving.

Qualifications

• Previous experience in customer service coordination or a supervisory role.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency with CRM systems and support platforms.
• Team player with ability to manage multiple priorities.

Responsibilities

• Coordinate flow of customer inquiries across the support team.
• Monitor support queues and response times.
• Assist in training new customer service representatives.
• Generate reports on performance and trends.
• Liaise with other departments to resolve issues.

Job description

Placements24 in Polokwane is seeking a highly organized Customer Service Coordinator to manage daily support operations on-site. You will ensure service levels are met and coordinate with other departments to resolve issues promptly.

You will oversee customer interactions, monitor queues, help train new representatives, and generate simple performance reports. This role offers a stable environment within a dedicated team that values proactive problem solving.