On-Site Customer Care Agent with Overtime & Benefits

Placements24; Rustenburg; On-site; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Overtime opportunities

On-site work environment

Medical aid

Training programs

Employee discounts

Job summary

Placements24 is seeking a friendly and efficient Customer Service Agent to join the team in Rustenburg. This on-site role focuses on delivering timely, accurate assistance and maintaining a positive brand image through every customer interaction.

You will handle inquiries, process orders, resolve issues, and provide product information while maintaining detailed activity records in a fast-paced environment.

Qualifications

• Experience in a customer service or call center environment.
• Strong communication and problem-solving abilities.
• Familiarity with CRM systems and maintaining accurate records.

Responsibilities

• Handle inbound customer inquiries regarding products, services, and billing.
• Process customer orders, forms, applications, and requests accurately.
• Investigate and resolve customer complaints promptly and courteously.
• Provide information about offerings and assist with product selection.
• Maintain detailed records of customer interactions and transactions.

Skills

Communication skills

Listening skills

Problem-solving

Professionalism

Calm under pressure

Tools

CRM software

Computer systems

Job description

Placements24 is seeking a friendly and efficient Customer Service Agent to join the team in Rustenburg. This on-site role focuses on delivering timely, accurate assistance and maintaining a positive brand image through every customer interaction.

You will handle inquiries, process orders, resolve issues, and provide product information while maintaining detailed activity records in a fast-paced environment.