On-Site Customer Care Specialist in Rustenburg

Placements24; Rustenburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Retirement savings

Job summary

Placements24 in Rustenburg is seeking a diligent Customer Service Associate to join a busy on-site team. You will handle calls, emails and walk-ins, provide product information, and process orders, returns and exchanges with accuracy.

You will maintain customer records, resolve issues calmly, and collaborate with sales and technical staff to ensure top-notch service. We offer a competitive salary, full benefits and ongoing on-site training in a supportive work environment in the heart of

Qualifications

• High school diploma or equivalent; a customer service certificate is advantageous.
• Experience in a customer-facing role preferred.
• Strong listening and empathetic communication skills.

Responsibilities

• Handle incoming customer calls, emails, and in-person inquiries promptly and courteously.
• Provide detailed information on products and services, addressing customer questions and concerns.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain customer records and update account information in the database.
• Resolve customer complaints and issues with patience and a focus on satisfactory outcomes.
• Collaborate with sales and technical teams to ensure comprehensive customer support.

Skills

Active listening

Empathetic communication

CRM familiarity

Customer service

Education

High school diploma or equivalent

Customer service certificate

Tools

CRM software

Office suite

Job description

Placements24 in Rustenburg is seeking a diligent Customer Service Associate to join a busy on-site team. You will handle calls, emails and walk-ins, provide product information, and process orders, returns and exchanges with accuracy.

You will maintain customer records, resolve issues calmly, and collaborate with sales and technical staff to ensure top-notch service. We offer a competitive salary, full benefits and ongoing on-site training in a supportive work environment in the heart of