Omnichannel Client Experience Specialist

Neptune; Gauteng; On-site; ZAR 406,000 - 487,000; Full time

Job summary

Neptune in Sandton, ZA, seeks a Client Engagement Consultant to be the main contact for PPS members and stakeholders. You will provide personalised, knowledgeable service across channels in an omnichannel contact centre, owning each engagement and aiming for timely resolutions and premium member care.

The role emphasizes building trust, loyalty and advocacy, requires a customer-centric mindset, and involves rotating shifts (7am–7pm weekdays, 8am–1pm Saturdays).

Qualifications

• Customer service mindset and ability to deliver personalised, knowledgeable and efficient service across multiple channels.
• Shift work with weekly rotation between 7am and 7pm on weekdays and 8am to 1pm on Saturdays.
• Focus on building trust, strengthening relationships and long-term member advocacy.

Responsibilities

• Build trust, credibility and goodwill with clients and guests.
• Prioritise timely and accurate responses to reservation enquiries.
• Master the required software systems used by the firm.

Job description

Neptune in Sandton, ZA, seeks a Client Engagement Consultant to be the main contact for PPS members and stakeholders. You will provide personalised, knowledgeable service across channels in an omnichannel contact centre, owning each engagement and aiming for timely resolutions and premium member care.

The role emphasizes building trust, loyalty and advocacy, requires a customer-centric mindset, and involves rotating shifts (7am–7pm weekdays, 8am–1pm Saturdays).