Hybrid Client Experience Specialist

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Hybrid work

Medical aid & provident fund

Training & progression

Team atmosphere

Job summary

Placements24 is seeking a Client Interaction Specialist in Richards Bay to ensure a seamless customer journey across multiple channels. You will handle inquiries, provide information, and resolve issues with care, acting as a brand ambassador and fostering strong relationships.

The role emphasizes excellent communication, problem-solving, and the ability to manage high volumes of interactions within a hybrid work setup.

Qualifications

• Matric certificate is required; further education in business or communication is a plus.
• Proven experience in a client-facing role, such as customer service or sales support.
• Exceptional communication and active listening skills.
• Proficiency in using customer service software and databases.
• Ability to handle high volumes of client interactions with composure and efficiency.
• Strong problem-solving skills and a customer-first attitude.

Responsibilities

• Engage with clients across various communication channels (phone, email, social media) to provide support and information.
• Effectively manage and resolve customer complaints and concerns to ensure satisfaction.
• Educate clients on product features, services, and best practices.
• Process and track customer requests, orders, and feedback submissions.
• Collaborate with internal teams to relay client feedback and identify service improvements.
• Maintain accurate records of client interactions and follow-up actions.

Skills

Communication skills

Active listening

Customer service

Multitasking

Problem solving

Education

Matric certificate

Business or communication studies

Tools

CRM software

Databases

Job description

Placements24 is seeking a Client Interaction Specialist in Richards Bay to ensure a seamless customer journey across multiple channels. You will handle inquiries, provide information, and resolve issues with care, acting as a brand ambassador and fostering strong relationships.

The role emphasizes excellent communication, problem-solving, and the ability to manage high volumes of interactions within a hybrid work setup.