NOC Supervisor: Hybrid, Incident-Driven Network Leader

Placements24; Sandton; Hybrid; ZAR 450.000 - 750.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Comprehensive medical coverage

Retirement savings contributions

Professional development opportunities

Hybrid work model

Zusammenfassung

Placements24 is seeking a proactive NOC Supervisor in Sandton to lead the network operations center. You will oversee monitoring, incident response, and collaboration with field engineers to maintain service availability for a large client base.

The role requires strong ITIL knowledge, hands-on monitoring experience (SolarWinds, Nagios, Zabbix), and proven leadership in a hybrid work environment.

Qualifikationen

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years experience in a NOC environment with at least 2 years in a supervisory role.
• Strong understanding of network infrastructure and monitoring tools.

Aufgaben

• Supervise and mentor a team of NOC technicians, ensuring efficient shift operations and task management.
• Monitor network performance and availability using monitoring tools and escalate issues.
• Manage the incident management process to ensure timely resolution of outages and degradations.
• Coordinate with field technicians, engineers, and support teams to resolve complex problems.
• Develop and refine NOC operating procedures and best practices.
• Generate reports on network performance, incidents, and team productivity.
• Ensure adherence to SLAs and KPIs; participate in on-call rotation.
• Train new team members and promote ongoing skill development.
• Contribute to capacity planning and preventative maintenance of the network.

Kenntnisse

Leadership

Incident management

ITIL knowledge

Network monitoring

Team supervision

Decision making

Communication

On-call readiness

Ausbildung

Bachelor's degree in Computer Science or Information Technology

Diploma in Information Technology or related field

Tools

SolarWinds

Nagios

Zabbix

ServiceNow

Jira

Jobbeschreibung

Placements24 is seeking a proactive NOC Supervisor in Sandton to lead the network operations center. You will oversee monitoring, incident response, and collaboration with field engineers to maintain service availability for a large client base.

The role requires strong ITIL knowledge, hands-on monitoring experience (SolarWinds, Nagios, Zabbix), and proven leadership in a hybrid work environment.