Night-Shift Collections Specialist (US Hours)

Dash BPO; Randburg; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Dash BPO in Randburg, South Africa is seeking contact centre agents for night shift aligned to US hours. You will manage calls with quality, demonstrate active listening, empathy, and aim for first-contact resolution while escalating when needed.

Requirements include 6-12 months contact centre experience or high-end retail, experience in sales, telemarketing and customer service. International BPO experience is advantageous and you must follow procedures and security policies.

Qualifications

• Experience in Sales, Telemarketing, or Customer Service is required.
• 6-12 months contact centre experience or high-end retail is preferred.
• International BPO experience is advantageous.
• Experience in collections within a contact centre is essential.

Responsibilities

• Correctly manage time during contact while meeting quality objectives.
• Demonstrate active listening, empathy, enthusiasm, and added value in each contact.
• Aim for first-contact resolution while escalating when necessary.
• Use common sense and critical thinking in conversations and decisions.
• Comply with defined procedures and correct use of work tools.
• Commit to continuous improvement and adhere to agreed actions.
• Adhere to security and confidentiality policies.
• Report incidents to your supervisor immediately.
• Perform any function or task as requested by your supervisor.

Skills

Sales experience

Telemarketing

Customer service

Retail experience

Job description

Dash BPO in Randburg, South Africa is seeking contact centre agents for night shift aligned to US hours. You will manage calls with quality, demonstrate active listening, empathy, and aim for first-contact resolution while escalating when needed.

Requirements include 6-12 months contact centre experience or high-end retail, experience in sales, telemarketing and customer service. International BPO experience is advantageous and you must follow procedures and security policies.