Collections Agents

Dash BPO; Randburg; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Dash BPO in Randburg, South Africa is seeking contact centre agents for night shift aligned to US hours. You will manage calls with quality, demonstrate active listening, empathy, and aim for first-contact resolution while escalating when needed.

Requirements include 6-12 months contact centre experience or high-end retail, experience in sales, telemarketing and customer service. International BPO experience is advantageous and you must follow procedures and security policies.

Qualifications

• Experience in Sales, Telemarketing, or Customer Service is required.
• 6-12 months contact centre experience or high-end retail is preferred.
• International BPO experience is advantageous.
• Experience in collections within a contact centre is essential.

Responsibilities

• Correctly manage time during contact while meeting quality objectives.
• Demonstrate active listening, empathy, enthusiasm, and added value in each contact.
• Aim for first-contact resolution while escalating when necessary.
• Use common sense and critical thinking in conversations and decisions.
• Comply with defined procedures and correct use of work tools.
• Commit to continuous improvement and adhere to agreed actions.
• Adhere to security and confidentiality policies.
• Report incidents to your supervisor immediately.
• Perform any function or task as requested by your supervisor.

Skills

Sales experience

Telemarketing

Customer service

Retail experience

Job description

Randburg, South Africa | Posted on 04/08/2026

Calling all contact centre agents that are willing to work night shift US hours.

• Correctly manage time during contact without neglecting quality objectives (Doing the job correctly with Efficiency).
  
• Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile (end user satisfaction).
  
• Achieve resolution in the first contact according to their empowerment and assertive escalation when required (sense of urgency).
  
• Use of common sense and critical mind.
  
• Comply with defined procedures and correct use of work tools.
  
• Commitment to continuous improvement and compliance with the improvement actions agreed with your superior in a timely manner.
  
• Comply with security and confidentiality policies defined by the company and our client.
  
• Report immediately to your immediate superior any incident or event that prevents you from performing your job duties.
  
• Report immediately to your immediate superior or management team any incident or event that exposes the safety of the staff, the client or the company.
  
• Perform any function or task at the request of your immediate supervisor.
  

Requirements

• Experience in Sales or Telemarketing.
  
• Collection experience in contact center (essential)
  
• Experience in Customer Service.
  
• Experience in Sales.
  
• Must have 6-12 months contact center experience or high-end retail.
  
• International BPO experience advantageous.