Automotive Customer Support Specialist — Night Shift

iContact BPO; Randburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

iContact BPO in Randburg, South Africa, is seeking a professional Customer Service Agent to provide inbound support to customers and dealerships. The role requires handling enquiries, scheduling service appointments, and delivering accurate product information while maintaining a seamless customer experience.

The ideal candidate has 1–2 years of customer service or call centre experience, Grade 12, and strong communication and problem-solving skills.

Qualifications

• Grade 12 (Matric) required.
• 1–2 years' customer service or call centre experience.
• Experience in automotive or dealership support is advantageous.
• Excellent verbal and written communication.

Responsibilities

• Handle inbound customer and dealership enquiries professionally.
• Schedule, amend, and cancel service appointments in dealership systems.
• Provide accurate product and service information to customers.
• Maintain accurate customer records and document interactions.
• Meet KPIs such as ASA, talk time, and customer satisfaction.
• Maintain confidentiality and follow company policies.
• Work night shift.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Team player

Attention to detail

Education

Grade 12 (Matric)

Tools

CRM systems

MS Office

Job description

iContact BPO in Randburg, South Africa, is seeking a professional Customer Service Agent to provide inbound support to customers and dealerships. The role requires handling enquiries, scheduling service appointments, and delivering accurate product information while maintaining a seamless customer experience.

The ideal candidate has 1–2 years of customer service or call centre experience, Grade 12, and strong communication and problem-solving skills.