Night Receptionist (Safari Hotel & Convention Centre)

Orion Hotel Group; Rustenburg; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Orion Hotel Group is seeking a Night Receptionist for their Safari Hotel & Convention Centre in Rustenburg, North West. You will be the first point of contact during night hours, greeting guests, handling check-ins, reservations, and inquiries, while managing payments and night audit tasks.

The role requires 2+ years in reception within hospitality, proficiency with Protel or Opera, and strong customer service skills. Night shifts with attention to detail and calm under pressure are essential.

Qualifications

• Must have 2+ years in front desk reception in hospitality.
• Grade 12 or equivalent required.
• Experience with Protel or Opera Booking system.
• Strong communication and customer service orientation.
• Ability to work night shifts and handle payments.

Responsibilities

• Greet and check in guests on arrival, ensuring a smooth, friendly welcome.
• Manage reservations, handle inquiries, provide information on services and local attractions.
• Address guest requests promptly and courteously.
• Process payments and maintain accurate financial records for the shift.
• Oversee hotel security during night hours for guest and staff safety.
• Coordinate with housekeeping and maintenance on guest needs and room status.
• Address guest complaints professionally and follow up for resolution.
• Prepare night audit reports and maintain organized guest information records.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Organizational skills

Work under pressure

Independence

Education

Grade 12 or equivalent

2+ years in hospitality reception

Protel or Opera PMS experience

Hospitality management certification (advantage)

Tools

Protel

Opera PMS

Job description

About the Role:

We are currently seeking an experienced and competent Night Receptionist at our beautiful Safari Hotel & Convention Centre in Rustenburg, North West province. The successful candidate will serve as the first point of contact for guests arriving during night-time hours. This role is primarily focused on delivering exceptional customer service while managing front desk operations, ensuring a welcoming and efficient experience for all guests and visitors.

Key Responsibilities:

• Greet and check in guests as they arrive, ensuring a smooth and friendly welcome.


• Manage reservations, handle inquiries, and provide accurate information about hotel services and local attractions.


• Handle guest requests efficiently, ensuring their needs are met promptly and courteously.


• Process payments, manage cash transactions, and maintain accurate financial records throughout your shift


• Oversee the security of the hotel during night hours, ensuring the safety of guests and staff.


• Coordinate with housekeeping and maintenance teams regarding guest needs and room status.


• Address any guest complaints or issues with professionalism, following up to ensure resolution.


• Prepare night audit reports and maintain organized records of guest information and transactions.

Requirements:

• Proven experience in a customer-facing role, preferably in hospitality or hotel management.


• Excellent communication and interpersonal skills, with a strong focus on customer service.


• Familiarity with hotel management software and basic computer proficiency.


• Ability to work independently and remain calm under pressure during busy periods.


• Strong attention to detail and organizational skills to manage multiple tasks effectively.

Qualifications & Experience:

• Grade 12 or equivalent qualification


• Must have 2+ years of reception and reservations experience within the hospitality industry


• Must be able to work on Protel or Opera Booking system (PMS)


• Certification in hospitality management or related fields is an advantage.


• Knowledge of local attractions and amenities to better assist guests.


• Strong customer liaison skills and a friendly and professional manner essential.