Hotel Receptionist

AngelCare; Cape Town; On-site; ZAR 150,000 - 230,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career growth opportunities

Job summary

Msuez Uk in Cape Town is seeking a friendly and professional Hotel Receptionist to join our team. You will be the first contact for guests, handling check-ins/outs and inquiries with a focus on excellent service.

The role requires strong communication, organizational skills, and the ability to multitask in a fast-paced environment. Proficiency in Microsoft Office and hotel booking systems is a plus. A competitive salary and benefits are offered.

Qualifications

• Previous experience as a receptionist or in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Fluency in English, both written and verbal.
• Proficiency in Microsoft Office and hotel management software.

Responsibilities

• Greet guests and visitors in a friendly and welcoming manner.
• Check-in and check-out guests, collecting accurate information.
• Handle reservations and cancellations, following hotel policies and procedures.
• Answer calls and emails promptly with inquiries and requests.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest complaints and resolve issues in a professional manner.
• Maintain a clean and organized front desk area.
• Process payments and maintain accurate records of transactions.
• Collaborate with other hotel staff to ensure guests' needs are met.
• Assist with administrative tasks such as filing, data entry, and inventory management.
• Follow all safety and security procedures to ensure guest and staff safety.

Skills

Excellent communication

Customer service

Organizational skills

Multitasking

MS Office

Booking systems knowledge

Tools

Microsoft Office

Hotel booking systems

Job description

Job Title: Hotel Receptionist

Company: Msuez Uk

Location: Cape Town, South Africa

Contract Details: Full-time

Msuez Uk, a leading hotel chain in South Africa, is looking for a friendly and professional Hotel Receptionist to join our team in Cape Town. As a receptionist, you will be the first point of contact for guests and visitors, providing excellent customer service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities

• Greet guests and visitors in a friendly and welcoming manner
• Check-in and check-out guests, ensuring all necessary information is collected and accurate
• Handle reservations and cancellations, following hotel policies and procedures
• Answer phone calls and emails, responding to inquiries and requests in a timely manner
• Provide information about hotel facilities, services, and local attractions
• Handle guest complaints and resolve issues in a professional and efficient manner
• Maintain a clean and organized front desk area
• Process payments and maintain accurate records of transactions
• Collaborate with other hotel staff to ensure guests' needs are met
• Assist with administrative tasks such as filing, data entry, and inventory management
• Follow all safety and security procedures to ensure the safety of guests and employees.

Requirements

• Previous experience as a receptionist or in a customer service role is preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficient in Microsoft Office and other computer applications
• Knowledge of hotel booking systems is a plus
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Flexibility to work shifts, including weekends and holidays
• Must be fluent in English, both written and verbal.

If you are a team player with a passion for providing exceptional customer service, we would love to hear from you.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.