Night Receptionist (Safari Hotel & Convention Centre)

Orion Hotel Group; Rustenburg; Sur place; ZAR 120 000 - 168 000; Plein temps

Résumé du poste

Orion Hotel Group is seeking an experienced Night Receptionist for our Safari Hotel & Convention Centre in Rustenburg, North West. You will be the first point of contact for guests during night hours, handling check-ins, reservations, inquiries, and ensuring a welcoming, secure environment.

You will coordinate with housekeeping, manage payments, prepare night audit reports, and maintain accurate guest records using Protel or Opera PMS.

Qualifications

• Proven experience in a customer-facing role within hospitality.
• Excellent communication and interpersonal skills.
• Familiarity with hotel management software (PMS).
• Ability to work independently and remain calm under pressure.

Responsabilités

• Greet and check in guests at night, ensuring a smooth welcome.
• Manage reservations, inquiries, and provide information about hotel services.
• Handle guest requests promptly and courteously.
• Process payments, manage cash, and keep accurate records during shift.
• Oversee hotel security during night hours and coordinate with teams as needed.
• Coordinate with housekeeping/maintenance regarding room status.
• Address guest complaints professionally and follow up for resolution.
• Prepare night audit reports and maintain guest transaction records.

Connaissances

Customer-facing

Communication

Independent worker

Calm under pressure

Formation

Grade 12 or equivalent

Outils

Protel

Opera PMS

Description du poste

About the Role

We are currently seeking an experienced and competent Night Receptionist at our beautiful Safari Hotel & Convention Centre in Rustenburg, North West province. The successful candidate will serve as the first point of contact for guests arriving during night-time hours. This role is primarily focused on delivering exceptional customer service while managing front desk operations, ensuring a welcoming and efficient experience for all guests and visitors.

Key Responsibilities

• Greet and check in guests as they arrive, ensuring a smooth and friendly welcome.
• Manage reservations, handle inquiries, and provide accurate information about hotel services and local attractions.
• Handle guest requests efficiently, ensuring their needs are met promptly and courteously.
• Process payments, manage cash transactions, and maintain accurate financial records throughout your shift
• Oversee the security of the hotel during night hours, ensuring the safety of guests and staff.
• Coordinate with housekeeping and maintenance teams regarding guest needs and room status.
• Address any guest complaints or issues with professionalism, following up to ensure resolution.
• Prepare night audit reports and maintain organized records of guest information and transactions.

Requirements

• Proven experience in a customer-facing role, preferably in hospitality or hotel management.
• Excellent communication and interpersonal skills, with a strong focus on customer service.
• Familiarity with hotel management software and basic computer proficiency.
• Ability to work independently and remain calm under pressure during busy periods.
• Strong attention to detail and organizational skills to manage multiple tasks effectively.

Qualifications & Experience

• Grade 12 or equivalent qualification
• Must have 2+ years of reception and reservations experience within the hospitality industry
• Must be able to work on Protel or Opera Booking system (PMS)
• Certification in hospitality management or related fields is an advantage.
• Knowledge of local attractions and amenities to better assist guests.
• Strong customer liaison skills and a friendly and professional manner essential.