Night Lodge Guest Concierge - Late-Shift

HotelJobs; Hazyview; On-site; ZAR 60,000 - 90,000; Full time

Job summary

Game Lodge in Hazyview, Mpumalanga seeks a reliable Night Porter to support overnight guest services, late arrivals and early departures, and maintain a welcoming lodge environment through the night.

The role emphasizes safety, guest satisfaction, luggage handling, and accurate handover notes, with duties covering front desk operations, digital communications, and coordination with security and management.

Qualifications

• Strong communication and interpersonal skills.
• Friendly, professional and guest-focused approach.
• Reliable, punctual and detail-oriented.
• Able to work independently through the night.
• Capable of handling luggage and physical duties.
• Calm under guest concerns and unexpected situations.
• Willingness to work night shifts, weekends and public holidays.

Responsibilities

• Assist with late guest arrivals, early departures and luggage handling.
• Respond promptly and professionally to overnight guest requests.
• Escort guests around the lodge according to safety procedures.
• Maintain cleanliness and presentation of reception and public areas.
• Conduct routine checks and report maintenance concerns or safety hazards.
• Coordinate with security and the manager on duty when needed.
• Log overnight guest requests and complaints for follow-up.
• Manage overnight communications via digital channels and PMS notes.

Skills

Communication

Guest-focused

Reliability & punctuality

Night shift ability

Independent worker

Luggage handling

Situational awareness

Job description

Game Lodge in Hazyview, Mpumalanga seeks a reliable Night Porter to support overnight guest services, late arrivals and early departures, and maintain a welcoming lodge environment through the night.

The role emphasizes safety, guest satisfaction, luggage handling, and accurate handover notes, with duties covering front desk operations, digital communications, and coordination with security and management.