Night Auditor

Phoenix Recruitment; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Phoenix Recruitment is seeking an experienced Night Auditor for a Luxury Hotel in the Kameeldrift area. The role focuses on accurate end-of-day financial completion, front office operations during the night, and ensuring guest service, safety and security.

You will manage front office accounting records, track room revenue, occupancy, and other statistics, and prepare a summary of restaurant dockets and credit card activities.

Qualifications

• Minimum 2–3 years hotel front desk supervisory experience.
• Experience handling cash and accounting procedures.
• Knowledge of hotel Front Office operations and night audit procedures.

Responsibilities

• Oversee night audit and end-of-day financial procedures.
• Post charges and reconcile accounts for restaurant, bar, POS, and spa.
• Ensure guest requests are handled and provide courteous Front Office service.
• Act as Manager on Duty during the night shift when needed.
• Coordinate with daytime staff and back-office team for smooth operations.

Skills

Night audit

Cash handling

Front desk supervision

Accounting procedures

Guest relations

Problem solving

Education

National Senior Certificate

Job description

Luxury Hotel in the Kameeldrift area is looking for an experienced Night Auditor to ensure accurate completion of end-of-day financial and operational procedures, provide efficient and courteous Front Office services during the night shift, and act as the responsible person for guest service, safety and security during the night. You will be responsible for all front office accounting records, tracks room revenue, occupancy percentages, and other front office operating statistics. As well as for preparing a summary of Restaurant dockets and credit card activities, posts room charges, Groups DCP charges and also posts guest transactions not posted during the day by the front office staff. The Night Auditor acts as a bridge between daytime staff and the back-office team and ensures that all guest requests are taken care of during the graveyard shift and that guests experience a fantastic stay. The Night Auditor also acts as the “Manager on Duty” during the night shift in the absence of senior management.

Duties

• Operational and guest service responsibilities
• Night audit and financial responsibilities
• Security, safety and compliance responsibilities
• Supervisory / leadership responsibilities:
• Ensure accuracy and completeness of the night audit, end-of-day procedures and financial reports.
• Perform check-in and check-out procedures according to standard operating procedures (SOPs).
• Post room and conference charges to respective folios accurately and on time.
• Transfer charges and deposits to master accounts as per SOP.
• Verify that all charges posted from restaurant, bar, Micros / POS and SPA have reached the correct guest folios and that no dockets are missing.

Requirements

• National Senior Certificate
• Minimum 2 to 3 years of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.
• Previous night audit experience and exposure to hotel financial reporting will be an advantage.
• Well-developed communication and customer relations skills.
• Knowledge of hotel Front Office operations, night audit procedures and relevant hotel policies.
• Well-developed communication and customer relations skills.
• High level of customer service and maintain a high profile in the day-to-day front office operations.
• Strong numerical and analytical skills with the ability to reconcile accounts and identify discrepancies.
• Strong problem-solving skills and ability to work independently during the night shift.
• Highly organised, results-oriented with the ability to be flexible
• Ability to work with computer systems, telephones etc.
• Ability to work in a hotel environment with varying levels of noise and guest activity.
• High level of integrity, reliability and professionalism.
• Demonstrated leadership, initiative and hands-on approach to daily operations.