Assistant Executive Housekeeper

The Globevest Group; Pretoria; Vor Ort; ZAR 201.000 - 335.000; Vollzeit

Zusammenfassung

The Globevest Group is recruiting a capable Assistant Executive Housekeeper for a luxury hotel in Pretoria. You will supervise housekeeping staff, oversee rooms, suites, and public areas, and drive luxury cleanliness and guest satisfaction across the property.

You will coach and develop a high-performing team, manage budgets, and ensure compliance with health and safety standards while maintaining exquisite attention to detail for VIP guests.

Qualifikationen

• Previous experience in housekeeping operations, including supervisory or team-leading roles in hospitality or facility management.

Aufgaben

• Supervise all housekeeping staff, guest rooms, suites, laundry area and ensure work is completed efficiently.
• Train, mentor and develop housekeeping team members in luxury service standards, etiquette, and attention to detail.
• Conduct regular staff appraisals and provide performance feedback.
• Schedule and prepare duty rosters, assign duties based on occupancy forecasts and service expectations.
• Maintain accurate time records for all departmental employees.
• Foster staff morale and recognise exceptional performance.
• Ensure cleanliness, orderliness, and appearance standards throughout the hotel.
• Develop and implement housekeeping systems, procedures, and cleaning standards.
• Inspect guest rooms, suites, and public areas for perfection in presentation.
• Coordinate with Front Office and Maintenance for seamless guest experiences.
• Oversee stock counts and inventory of linens, amenities, and cleaning supplies.

Kenntnisse

Supervisory experience

Leadership

Communication

Time management

Problem-solving

Attention to detail

Reliability

Punctuality

Work under pressure

Ausbildung

Grade 12

Additional training or certification in hospitality or housekeeping management preferred

Jobbeschreibung

About the job Assistant Executive Housekeeper

Salary: Market related

Job type: Permanent

Reference: CWR.AEH.KK.31082026

COMPANY DESCRIPTION:

Our client, an upmarket hotel and conference center in Pretoria is looking for an Assistant Executive Housekeeper to join their dynamic team.

JOB DESCRIPTION / PURPOSE:

The Assistant Executive Housekeeper is responsible for supervising all housekeeping employees, managing daily operations and ensures the highest standards of cleanliness and guest satisfaction throughout the hotel. This position oversees staff, training and disciplinary actions while maintaining operational budgets and implementing departmental and hotel policies. The Assistant Executive Housekeeper reports directly to the Executive Housekeeper and is accountable for the overall appearance, orderliness and cleanliness of guest rooms, suites and public areas and the Laundry in the hotel. To lead and inspire the housekeeping team in delivering exceptional, personalized luxury service standards. The role ensures that all guest rooms, suites, and public areas consistently reflect the elegance, attention to detail, and refined presentation expected of a luxury hospitality environment, exceeding discerning guest expectations at all times.

JOB OBJECTIVES

• Deliver and maintain world-class luxury cleanliness and presentation standards
• Anticipate and exceed guest expectations through personalized service
• Lead, coach, and develop a high-performing housekeeping team aligned with luxury service culture
• Ensure flawless room readiness and attention to detail for VIP and high-profile guests
• Drive operational excellence while maintaining a refined guest experience.
• Uphold brand standards and luxury hospitality etiquette at all times
• Direct and control housekeeping operations and staff of the housekeeping department.
• Manage priorities and solve problems while supporting staff development.
• Maintain budget targets and operational efficiency.
• Ensure departmental compliance with health, safety, and quality standards.
• Develop and implement housekeeping systems and procedures.
• Manage guest complaints and satisfaction.
• Foster a positive work culture and employee engagement.

MAIN DUTIES & RESPONSIBILITIES:

Staff management:

• Supervise all housekeeping staff, guest rooms, suites, laundry area and ensure work is completed efficiently
• Train , mentor and develop housekeeping team members in luxury service standards, etiquette, and attention to detail
• Conduct regular staff appraisals and provide performance feedback.
• Schedule and Prepare duty rosters employees and assign duties based on occupancy forecasts and service expectations.
• Maintain accurate time records for all departmental employees.
• Assign new employees to experienced team members for mentoring.
• Foster staff morale and recognised exceptional performance.
• Manage personnel issues and disciplinary actions when policies are violated.

Operations and quality:

• Ensure cleanliness, orderliness, and appearance standards throughout the hotel.
• Develop and implement housekeeping systems, procedures, and cleaning standards.
• Conduct meticulous inspections of guest rooms, suites, and public areas, ensuring perfection in presentation and ambiance
• Troubleshoot and promptly resolve guest complaints related to cleanliness and housekeeping services.
• Notify Room Attendant/House Attendant of any deficiencies found and return to correct when applicable.
• Re-inspect corrected room
• Coordinate with other departments (Front Office, Maintenance) on special requests and facility issues.
• Coordinate closely with Front Office and Maintenance teams to ensure seamless guest experiences
• Oversee special projects including refurbishment and deep-cleaning initiatives.
• Supervise and coordinate daily housekeeping operations with a strong focus on luxury standards and fine detail
• All vacant rooms to be cleaned and inspected on Omni and ready for occupation by 10 am including early arrival rooms
• Site inspection rooms must be checked and cleaned first thing in the morning and last thing at night before leaving.
• Ensure all rooms are serviced on time daily
• Check traces and ensure everything gets prepared according to guest specs where possible
• Be responsible for all keys and Omni phones in their area of work
• Perform cleaning duties when the need arises
• Be knowledgeable on all current guest services and events on the property
• Daily Inspect show rooms, guestrooms, guest foyers and passages, storage and supply rooms, and Room Attendant's carts to ensure quality of work
• Ensure VIP rooms and special requests are prepared with personalized touches and attention to guest preferences
• Lead by example in delivering discreet, professional, and anticipatory guest service
• Handle guest requests and concerns with professionalism, urgency, discretion, and a service recovery mindset
• Manage and control inventory of luxury linens, amenities, and cleaning supplies, ensuring premium standards are maintained.
• Ensure proper care, handling, and maintenance of high-end furnishings, fixtures, and equipment
• Conduct daily briefings emphasizing luxury service culture, attention to detail, and guest personalization
• Participate in internal and external luxury brand audits and quality assurance inspections.
• Maintain accurate records, reports, and checklists aligned with luxury operational standards.

Training and compliance:

• Organise and evaluate on-the-job training effectiveness.
• Develop and implement training programs for new and existing staff.
• Ensure strict compliance with health, safety, hygiene, and brand standards.
• Maintain environmental sustainability practices in housekeeping operations.
• Keep accurate records of all housekeeping activities (schedules, stock takes, staff performance).
• Utilise housekeeping management software to optimise operations.

Lost and found management

• Maintain lost-and-found department and manage all lost items.
• Determine rightful owners and coordinate return of items.
• Send appropriate correspondence regarding lost-and-found matters.
• Ensures all Lost and Found items are logged on OMNI AND in the Housekeeping register and immediately sent to Reception for storage

Stock Management

• Conduct Daily, Weekly, and Monthly Stock Counts
• Count all housekeeping consumables, chemicals, linen, guest amenities, and equipment according to the department schedule.
• Identify shortages, overages, or damaged items.
• Report discrepancies immediately to the Executive Housekeeper
• Conduct monthly stock takes on all luxury linens, amenities, and cleaning supplies
• Ensure stock is not left unattended, Report theft, misuse, or wastage immediately and educate staff on responsible stock usage.

EDUCATIONAL REQUIREMENTS:

• Grade 12
• Additional training or certification in hospitality or housekeeping management preferred

EXPERIENCE AND SKILLS REQUIRED:

• Previous experience in housekeeping operations, including supervisory or team-leading roles in hospitality or facility management
• Strong knowledge of cleaning procedures, hygiene standards, staff supervision, inventory control, and safety regulations.
• Strong leadership, communication, time management, problem-solving, and attention to detail skills
• Strong attention to detail
• Good physical stamina and neat personal presentation
• Reliability and punctuality
• Ability to work under pressure
• Positive attitude and professionalism
• Ability to work independently and as part of a team

POPIA NOTICE

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• We may retain your personal information in our database for future employment opportunities and matching purposes.
• We may contact you should a suitable position become available.
• The information you have provided is true, correct, and up to date.

We endeavour to respond to all applications. However, if you do not hear from us within 14 days, please consider your application unsuccessful.